Robert Key Jr
Charleston
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
2027
2027
years of professional experience
Work History
Travel Agent
National Travel
Charleston, WV
2024 - Current
- Researched and recommended travel destinations based on client preferences and budget.
- Coordinated travel arrangements, including flights, accommodations, and transportation services.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed itineraries that aligned with clients' interests while optimizing travel routes.
- Maintained up-to-date knowledge of travel regulations and industry trends to inform clients effectively.
- Collaborated with suppliers to negotiate rates and secure favorable terms for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
President & CEO
Key Transporters Express Corp
Greensboro, NC
02.2018 - 02.2024
- Expanded business operations with forward-thinking approach based on current market data and forecasts.
- Spearheaded business development efforts, revitalizing sales marketing and service teams to capitalize on opportunities.
- Established and maintained strong working relationships with staff.
- Kept operations in line with strategic plans and vision, liaising between board and senior executives to implement policy updates.
- Fostered positive work environment conducive to employee engagement and productivity.
- Oversaw direct reports from staff to successfully lead business through periods of substantial growth.
President / CEO / Contractor
KeyLync, Inc.
Jamestown, NC
04.2013 - 01.2018
- Initiated core values, safety culture and ethical standards.
- Created brand awareness to attract leads and maximize profits.
- Monitored market trends and adjusted strategies accordingly.
- Cultivated relationships with key industry leaders for networking purposes.
- Negotiated contracts with vendors, suppliers, and other partners.
- Directed human resources activities, including hiring, training, and talent management.
- Supported strategic planning process and business plan development activities.
Regional Director of Operations
Christar Services
Greensboro, NC
04.2010 - 03.2013
- Implemented quality control measures to maintain high standards of service delivery.
- Resolved customer complaints swiftly while maintaining high level of satisfaction among clients.
- Conducted regular meetings to discuss progress on projects and address any issues or concerns.
- Predicted emerging operations needs and developed innovative solutions to meet.
- Hired trained, and supervised employees across various departments.
- Analyzed data to identify areas for improvement in operational processes.
- Drove cost-reduction through waste-minimizing practices, strong inventory control and meticulous vendor selection.
Director of Student Services
Gibbs College
New York, NY
01.2009 - 02.2010
- Served as liaison between various campus departments to ensure seamless delivery of student services.
- Organized workshops on study skills, time management, and stress reduction techniques.
- Maintained accurate records of students' progress towards degree completion.
- Developed strategies to improve student retention and success rates.
- Created marketing materials promoting available resources within office of Student Services.
- Reviewed proposed course, program, or curriculum changes against school standards to protect student interests.
- Boosted student performance using ambitious goals and underpinning plans with deep support for classroom needs.
Store Director
Sephora
New York, NY
05.2007 - 12.2009
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions.
- Maintained high store standards in merchandising, security and visual presentation.
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans.
- Led team by example to maintain focus on performance and achieving targets.
- Managed inventory audits, financial reconciliations and sales reporting.
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment.
Store Director
Gap, Inc.
New York, NY
02.2005 - 05.2006
- Identified new opportunities to increase sales and achieve store targets.
- Managed daily store operations to ensure efficiency and productivity.
- Prepared regular reports on store performance metrics for upper management review.
- Conducted employee performance evaluations and provided constructive feedback for improvement.
- Mentored employees in best practices for customer service excellence.
- Scheduled staff shifts, vacations, and time off requests fairly and efficiently.
- Oversaw cash handling procedures, including register reconciliation at end of each shift.
Education
Bachelor of Science (B.S.) - Business and Marketing
Liberty University
06.2025
Skills
- Profitability Optimization
- Partnership Development
- Policy Development
- Program Management
- Team Building
- Cost Control
- Brand Management
- Staff Management
- Employee Relations
- Operations Oversight
Timeline
President & CEO
Key Transporters Express Corp
02.2018 - 02.2024
President / CEO / Contractor
KeyLync, Inc.
04.2013 - 01.2018
Regional Director of Operations
Christar Services
04.2010 - 03.2013
Director of Student Services
Gibbs College
01.2009 - 02.2010
Store Director
Sephora
05.2007 - 12.2009
Store Director
Gap, Inc.
02.2005 - 05.2006
Bachelor of Science (B.S.) - Business and Marketing
Liberty University
Travel Agent
National Travel
2024 - Current