Robert Kinsey
Flushing
Summary
Dedicated shift manager with expertise in staff coaching, customer resolution, and performance supervision. Proven ability to enhance team performance and resolve customer complaints effectively.
Overview
5
5
years of professional experience
Work History
Shift Manager/Key Holder Supervisor
SUBWAY®Restaurants
Yorktown
08.2025 - 01.2026
- Coached staff on strategies to enhance performance and improve customer relations.
- Directed and supervised staff performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Developed and maintained positive working relationships with staff and customers to enhance overall satisfaction.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Supervised daily operations and ensured compliance with health and safety standards.
- Handled customer inquiries and resolved complaints to enhance satisfaction.
- Maintained cleanliness and organization of workstations to promote efficiency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
Line Cook
Rocco's Smokehouse Grill
Williamsburg
02.2023 - 08.2025
- Prepared ingredients following recipes and restaurant standards.
- Operated kitchen equipment including grills, fryers, and ovens safely.
- Maintained cleanliness and organization of kitchen workstations.
- Assisted in inventory management and stock rotation for freshness.
- Followed safety and sanitation guidelines to ensure food quality.
- Executed menu items with attention to presentation and flavor consistency.
- Supported training of new kitchen staff on cooking techniques and procedures.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed proper food handling methods and maintained correct temperature of food products.
- Performed basic knife skills such as dicing onions or slicing meats.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Kept stations stocked and ready for use to maximize productivity.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Cook
Dare Deli
Yorktown
11.2021 - 03.2023
- Prepared sandwiches, salads, and soups according to customer orders.
- Maintained cleanliness of kitchen and dining areas throughout service.
- Assisted in inventory management and stock rotation for fresh ingredients.
- Collaborated with team members to ensure timely meal delivery.
- Operated kitchen equipment safely while adhering to food safety standards.
- Trained new staff on food preparation techniques and kitchen protocols.
- Developed daily specials based on seasonal ingredients and customer preferences.
- Ensured proper storage of food items to minimize waste and maintain quality.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
Domino's Insider
Domino's Pizza
Lapeer
04.2021 - 10.2021
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Production Worker
GEDIA
Lake Orion
02.2021 - 10.2021
- Operated machinery to produce automotive components efficiently.
- Assembled parts following strict quality control standards.
- Monitored production line to ensure smooth workflow and minimal downtime.
- Conducted routine maintenance on equipment to prevent malfunctions.
- Adhered to safety protocols and maintained a clean work environment.
- Inspected finished products for quality assurance before packaging.
- Cleaned up work area at end of shift to maintain safe working environment.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Identified defective parts or components and removed them from production line.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Analyzed work orders to determine materials needed for each production batch.
- Tracked production data such as number of items produced per hour, day, week.
- Organized storage areas for efficient retrieval of items when needed.
- Adhered strictly to established guidelines and procedures while performing duties.
Education
High School Diploma -
Waterford Mott Highschool
Waterford, MI06-2017
Skills
- Staff coaching
- Customer resolution
- Performance supervision
- Employee training
- Cash management
- Quality assurance
- Time management
- Effective communication
- Problem solving
- Team building
- Opening and closing procedures
- Shift checklists
- Payment processing
- Cash handling
- Shift leadership
- Handling customer complaints
- Workplace safety
- Decision-making
- Tech-Savvy
- Interpersonal skills
Languages
English
Native/ Bilingual
Japanese
Limited
Spanish
Limited
References
References available upon request.
Timeline
Shift Manager/Key Holder Supervisor
SUBWAY®Restaurants
08.2025 - 01.2026
Line Cook
Rocco's Smokehouse Grill
02.2023 - 08.2025
Cook
Dare Deli
11.2021 - 03.2023
Domino's Insider
Domino's Pizza
04.2021 - 10.2021
Production Worker
GEDIA
02.2021 - 10.2021
High School Diploma -
Waterford Mott Highschool