Robert Kinyon
Fairfield Marriott
Carlisle,PA
1
Certification
15
Years of experience
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Work History
Front Desk Agent
3 Years 5 Months- Greeted guests, managed check-ins and check-outs, and resolved front desk inquiries promptly.
- Processed reservations, cancellations, and room assignments using property management systems.
- Coordinated communication between housekeeping, maintenance, and guest services to support room readiness.
- Trained new front desk staff on service standards, procedures, and system navigation.
- Monitored daily arrivals, departures, and special requests to maintain smooth front office operations.
- Verified payment methods, completed billing tasks, and maintained accurate guest records.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Custom Framing Manager
2 Years 6 Months- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Promoted business' development by building and maintaining relationships with new clients.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Warehouse Associate
3 Years 2 Months- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Compared received packages against shipping documents.
- Simplified shipping and receiving processes for improved workflow.
Shift Manager
3 Years 5 Months- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
Produce Clerk
3 Years- Pleasantly greeted customers and provided prompt and courteous service.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Interacted with guests in friendly and knowledgeable way.
- Unloaded deliveries from trucks in prompt fashion.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Education
Counter-Terrorism - Incident Response To Terrorism Bombing Performance
Counter-Terrorism - Incident Response To Terrorist Bombing Awareness
Foundation Skills For Trainers - Teaching
Corrections Officer - Corrections
Optect - Opticianry
27 E Tow And Dragon Electionic Repairman - Night Sights And Guidance System Repairs
Skills
Operational Efficiency
Accounting Records
Customer Satisfaction
Corrective Actions
Sales Promotion
Customer Engagement
Matting and Framing
Inventory Accuracy
Store Reset and Recovery
Manage Employees
Computer Proficiency
Merchandise Quality Assurance
Certification
- Certified Yoga Instructor
- Defensive Tactics Instructor, PPCT - April 2006-August 2010
- Spontaneous Knife Defense Instructor, PPCT - May 2004-August 2010
- Food Protection Manager, ServSafe - March 2014-March 2019
- Suicide Prevention, FTAC - March 2006-August 2010
Martial Arts
Studied isshinryu karate, tiger claw kung fu, juijitsu and pia lum kung fu
Timeline
Front Desk Agent
Fairfield Marriott
02.2023 - 07.2026Read More
Custom Framing Manager
Hobby Lobby
07.2020 - 01.2023Read More
Warehouse Associate
Spicher And Company
05.2017 - 07.2020Read More
Shift Manager
Sweet Frog
01.2014 - 06.2017Read More
Produce Clerk
Healthy Grocer
01.2011 - 01.2014Read More
United States Army Redstone Arsenal
27 E Tow And Dragon Electionic Repairman from Night Sights And Guidance System Repairs
Read More
J.C. Penney Optical
Optect from Opticianry
Read More
Department of Corrections
Corrections Officer from Corrections
Read More
U.S. Department of Justice
Foundation Skills For Trainers from Teaching
Read More
New Mexico Tech
Counter-Terrorism from Incident Response To Terrorist Bombing Awareness
Read More
New Mexico Tech
Counter-Terrorism from Incident Response To Terrorism Bombing Performance
Read More