ROBERT KOSHA
Troy,MI
Summary
Operations and business management professional with a decade of experience in optimizing processes and enhancing customer relationships across logistics, telecommunications, and retail. Successfully founded and managed an independent electronics repair business, driving profitability and customer satisfaction through effective strategies.
Overview
11
11
years of professional experience
Work History
Owner
Exalted Repair
Michigan
01.2024 - Current
- Founded and managed an independent electronics repair business serving residential and commercial customers.
- Managed daily business operations, streamlining scheduling, inventory, customer service, marketing, and financial performance for improved efficiency.
- Developed strategies that enhanced profitability and fostered long-term customer loyalty through consistent service excellence.
- Diagnosed and repaired smartphones, tablets, laptops, and other electronic devices, ensuring high standards of quality and customer satisfaction.
Hazmat Logistics Specialist
Univar Solutions
Dublin, Ohio
01.2019 - 09.2020
- Coordinated hazardous waste transportation, ensuring adherence to EPA and DOT regulations to mitigate environmental risks.
- Verified customer storage practices and disposal facility capacity, maintaining regulatory compliance to safeguard public health.
- Planned efficient transportation routes to maximize productivity and reduce operational delays.
- Collaborated with customers and internal teams to deliver safe, timely service, enhancing customer satisfaction.
B2B Sales Specialist
Verizon Wireless
Ohio
01.2018 - 01.2019
- Established strong relationships with business owners via consultative sales and tailored customer service.
- Consistently met and exceeded sales performance expectations.
- Analyzed customer challenges and proposed technology solutions that facilitated business growth.
- Coordinated follow-up communications and account development initiatives to enhance customer retention.
Store Manager
Go Wireless
Clio, Michigan
01.2016 - 01.2018
- Consistently exceeded individual and team sales goals while improving operational performance.
- Directed daily retail operations, ensuring efficient service and customer satisfaction in high-volume wireless store.
- Recruited, trained, and coached employees and new managers, enhancing team capabilities and performance.
- Fostered positive, performance-driven culture, promoting accountability and prioritizing customer satisfaction.
Education
Software Application Development
Rasmussen College
Fort Myers, FLGoogle Career Certificate - IT Support Professional Certificate
Skills
- Electronics repair
- Technical troubleshooting
- Operations management
- Inventory management
- Logistics coordination
- Regulatory compliance
- Customer relationship management
- Customer service
- Business development
- Strategic planning
- Process improvement
- Budget management
- Team leadership
- Training and development
- Conflict resolution
- Microsoft Office suite
Timeline
Owner
Exalted Repair
01.2024 - Current
Hazmat Logistics Specialist
Univar Solutions
01.2019 - 09.2020
B2B Sales Specialist
Verizon Wireless
01.2018 - 01.2019
Store Manager
Go Wireless
01.2016 - 01.2018
Software Application Development
Rasmussen College