Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Robert Koss

Mobile,AL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Leisure Travel Agent position. I excel in fostering positive relationships and ensuring customer satisfaction. My adaptability and commitment to continuous development drive me to achieve personal and team goals effectively. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Team Member

Chick-fil-A
08.2024 - Current
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.

Parking Ambassador

Premium Parking
07.2022 - 08.2024
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Directed patrons to designated parking spaces.
  • Answered general questions about parking fees, facilities, and directions.
  • Assisted drivers with locked vehicles or in need of jump-starts to facilitate access to vehicles quickly and safely.

Retail Sales Associate

Tinder Box Cigars
01.2022 - 07.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.

Parking Ambassador

Premium Parking
03.2019 - 09.2021
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Directed patrons to designated parking spaces.

Cruise Pier Agent

Concord Shore Services
11.2016 - 03.2019
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Performed concierge services for guests.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

St. Luke's Episcopal School
Mobile, AL
05-2014

Skills

  • Complaint resolution
  • Continuous development
  • Hospitality and accommodation
  • Computer skills
  • Positive attitude
  • Clear communication
  • Adaptability and flexibility
  • Customer service
  • Goal setting and achievement
  • Verbal and written communication
  • Willingness to learn
  • Upselling techniques
  • Sales expertise
  • Attention to detail

Languages

Spanish
Limited Working

Timeline

Team Member

Chick-fil-A
08.2024 - Current

Parking Ambassador

Premium Parking
07.2022 - 08.2024

Retail Sales Associate

Tinder Box Cigars
01.2022 - 07.2022

Parking Ambassador

Premium Parking
03.2019 - 09.2021

Cruise Pier Agent

Concord Shore Services
11.2016 - 03.2019

High School Diploma -

St. Luke's Episcopal School

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