Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Honors And Awards
Timeline
Generic
Robert Kuehfus

Robert Kuehfus

NORTH TONAWANDA

Summary

Experienced Director in Microsoft's Global Customer Success organization, specializing in leading Azure Infrastructure Solution Engineering and Technical Strategy to drive customer adoption of Azure. Former Chief Operating Officer of an Azure Gold Partner, focusing on seamless customer migration to Azure and overseeing service delivery, sales, managed services, training, and software. Extensive background in service delivery, project management, and software development, with previous experience as a Program Manager in System Center Operations Manager and Windows engineering teams, delivering various products and features for clients.

Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of Cloud and AI business, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Director of Principal Technical Program Management

Microsoft
04.2017 - Current
  • Performed the role of Azure Infrastructure Tech Strategy Chief of Staff for the Azure Infrastructure general manager where we unblocked over $420M in revenue with global initiatives
  • Drove the Technical Program Strategy for Proactive Resiliency, focusing on Customer Engagements, Platform Improvements, Tech Intensity, and Solution Engineering where we had a customer improvement of zone usage from 75% to 83% for mission critical workloads
  • Planned and led the Azure Infrastructure Track at Microsoft Tech Connect conference where we had the top scores at the event and skilled over 2000 Cloud Solution Architects.
  • Led a high performing team focused on coaching, modeling, and caring, ensuring high performance and career development.

Chief Operating Officer

Infront Consulting Group
10.2012 - 03.2017
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Identified and pursued business development opportunities to grow organization and increase revenue.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Developed innovative sales and marketing strategies to facilitate business expansion.

Program Manager

Microsoft
03.2008 - 09.2012
  • Feature design work on System Center Operations Manager and Windows Client.
  • Led the product feature strategy and product development with engineering
  • Collected customer feedback and looked at industry trends
  • Defined functional and non-functional requirements
  • Presented new features and product direction at Technical Conferences

Network Operations Manager

Sodexo USA
10.2000 - 02.2008
  • Managed Network Operating Center (NOC) technical infrastructure and server performance.
  • Responded to network outages and issues related to circuits, websites, vendors and telecoms.
  • Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
  • Drafted network configuration backup process policies to support disaster recovery.

Education

Computer And Information Systems

Buffalo State University
Buffalo, NY
01.1999

Computer Information Systems

Erie Community College
Amherst, NY
01.1997

Skills

  • Technical Excellence: Develop and maintain a strong technical understanding of customer scenarios, requirements, competitors' offerings, deployment options, and best practices
  • Program Clarity: Define, review, and act on Key Performance Indicators (KPIs) for solution engineering projects, ensuring alignment with OKRs and using telemetry to guide actions
  • High-Quality Releases: Ensure cross organizational engineering alignment on features, define acceptance criteria, lead sprint planning, validate features, and pilot solutions with customers
  • Effective Communication: Send monthly program newsletters, conduct sprint reviews, escalate engineering issues, participate in executive reviews, and respond to inquiries promptly
  • Team Leader: Coach, model and care for each member of the team so everyone thrives

Accomplishments

  • Presented at Microsoft Ignite in November 2024 the Proactively design and build resilient workloads on Azure and How to run a successful Azure migration project sessions with 506 attendees and a 100% speaker effectiveness and content value score.
  • Hosted a Engineering Happy Hour with Azure Infrastructure and App Innovation CSAs with over 1,000 in attendance
  • Completed the Azure AI Skilling Challenge

Certification

  • MCSE: Cloud Platform and Infrastructure, 01/01/17, Microsoft
  • Exam 533: Implementing Microsoft Azure Infrastructure Solutions, Microsoft
  • MCSA: Windows Server 2012, Microsoft
  • Exam 535: Architecting Microsoft Azure Solutions, Microsoft
  • Microsoft Certified: Azure Solutions Architect Expert, 01/01/19, 01/01/21, Microsoft
  • Hackathon Leader Gold, Microsoft
  • Excellence Award Diamond, Microsoft
  • OpenHack: DevOps, Microsoft OpenHack
  • Leader - Cloud Adoption Framework for Azure, Microsoft
  • Collaborator - Well-Architected Framework, Microsoft
  • Valuable Contributor Platinum, Microsoft

Honors And Awards

2016 WPC Partner Seller Partner of the Year Finalist, 07/01/16, Microsoft

Timeline

Director of Principal Technical Program Management

Microsoft
04.2017 - Current

Chief Operating Officer

Infront Consulting Group
10.2012 - 03.2017

Program Manager

Microsoft
03.2008 - 09.2012

Network Operations Manager

Sodexo USA
10.2000 - 02.2008

Computer And Information Systems

Buffalo State University

Computer Information Systems

Erie Community College

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