Sophia Campbell
Stuart,FL - Florida
Summary
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with concerns and questions about the facility. Easily adaptable to high-pressure, dynamic situations.
Overview
4
4
years of professional experience
Work History
Hostess/Busser
Riverwalk Cafe And Oyster Bar
Stuart, FL - Florida
06.2021 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Visitor Services/Weekend Manager
The Children's Museum Of The Treasure Coast
Jensen Beach, FL
09.2020 - 01.2022
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Associate of Arts - Criminal Justice/ Social Work
Indian River State College
Ft. Pierce, FL05.2023
High School Diploma -
Jensen Beach High School
Jensen Beach, FL05.2021
Skills
- Opening and Closing Procedures
- Wait List Management
- Time Management and Prioritization
- Guest Greeting and Seating
- Creative Problem Solving
- Personable and Friendly
- Customer support
- Facility supervision
- Money handling
Timeline
Hostess/Busser
Riverwalk Cafe And Oyster Bar
06.2021 - Current
Visitor Services/Weekend Manager
The Children's Museum Of The Treasure Coast
09.2020 - 01.2022
Associate of Arts - Criminal Justice/ Social Work
Indian River State College
High School Diploma -
Jensen Beach High School
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