Robert LaGrutta
Buzzards Bay,MA
Summary
Professional and dependable candidate experienced in driving great team successes that lead to increased financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives and managing multiple priorities with a positive attitude. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Special Education Teacher, Moderate Needs
Plymouth Public, Rising Tide Charter And READS
09.2012 - 12.2023
- Exemplified high level customer service amid intense or stressful situations and environments.
- Conducted in depth testing and reporting that guided meetings.
- CPI certified in negotiating conflict.
- Fostered strong relationships with parents, guardians and school staff that maintained open lines of communication.
Professional Security Officer
Tarian Group
06.2023 - 09.2023
- Assisted in development of comprehensive security plans for special events, minimizing potential risks.
- Managed access control for secure areas with traffic up to 1000 people, preventing unauthorized entry and protecting valuable assets.
- Investigated suspicious activity and maintained secure environments.
- Provided exceptional customer service to high level clients while creating sense of trust regarding security concerns.
First Line Manager
State Street Bank And Trust Company
12.2007 - 05.2011
- Managed 13 associates in daily client centered operations in various departments, such as: mutual fund investing, domestic and foreign asset trading, and corporate action noticing with physical certificates.
- In depth experience with managing day to day relationship with demanding and high profile clients, such as: Deutsch Bank, and Capital Guardian,
- Participated in various corporate sub-committees such as Employee Retention and Process Improvement.
Education
Master of Arts - Education
Curry College
Milton, MA2012
Certificate - Accounting
Curry College
Milton, MA2006
Bachelor of Arts - History
Boston University
Boston, MA2002
Skills
- Nonviolent Crisis Intervention
- Relationship management
- Emotional intelligence
- Client retention
- Goal Setting and Achievement
- Product and Service Promotion
- Report Writing
- Discretion and Confidentiality
Hobby
Assisting my girl friend in developing a small beard balm business called, No Country for Beardless Men
Timeline
Professional Security Officer
Tarian Group
06.2023 - 09.2023
Special Education Teacher, Moderate Needs
Plymouth Public, Rising Tide Charter And READS
09.2012 - 12.2023
First Line Manager
State Street Bank And Trust Company
12.2007 - 05.2011
Master of Arts - Education
Curry College
Certificate - Accounting
Curry College
Bachelor of Arts - History
Boston University
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