Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robert Little

Salisbury,NC

Summary

Customer Experience Manager with a track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. 37 Years in the coatings business in various rolls including training, sales and management.

Overview

20
20
years of professional experience

Work History

Customer Experience Center Manager

Axalta Coating Systems Ltd.
Concord, NC
05.2017 - Current
  • Managed daily operations and sales functions to maximize revenue, perform product demos and maintain customer satisfaction (CSI) and employee productivity.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared growth objectives.
  • Cunduct training classes for both customers, distributors and employees
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Application Scientist

Axalta Coating Systems Ltd.
Mt. Clemens , MI
02.2016 - 03.2017
  • Developed lesson plans, instructional materials and written tests for LAB technicians and application training courses.
  • Lead a team of 6 technicians performing product testing, both application and property evaluations.
  • Full responsibility for inventories, training support and team building materials to increase overall productivity.
  • Identified workers with specific skill sets to recommend for promotions or raises.

Account Manager

Axalta Coating Systems Ltd.
Detroit, MI
06.2013 - 02.2016
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business improving their bottom line profit on matrial by 22%
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Contributed to annual revenue goals by selling new services and developing new accounts.

Training Instructor

Axalta Coating Systems Ltd. (Formally Dupont)
Plymouth, MI
01.2002 - 06.2013
  • Evaluated training needs and developed appropriate class offerings.
  • Maintained compliance with company standards, regulatory requirements and quality goals.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.

Education

High School Diploma -

Brandon High School
Ortonville, MI
06.1985

Skills

  • Time Management
  • Staff Training and Development
  • Decision Making
  • Relationship Building
  • Brand Development
  • Operations Management
  • Aftermarket Sales
  • Territory Management

Accomplishments

2019 Axatla Coatings Systems training instructor of the year.

2011 Nominee - Dupont Marketing Excellence Award

  • Collaborated with team of 4 in the development of Dupont Cosmetic Care Repair.
  • Multiple process patents with Dupont Cosmetic Car Repair

Timeline

Customer Experience Center Manager

Axalta Coating Systems Ltd.
05.2017 - Current

Application Scientist

Axalta Coating Systems Ltd.
02.2016 - 03.2017

Account Manager

Axalta Coating Systems Ltd.
06.2013 - 02.2016

Training Instructor

Axalta Coating Systems Ltd. (Formally Dupont)
01.2002 - 06.2013

High School Diploma -

Brandon High School

Similar Profiles

CREATE PROFILE
Robert Little