Robert Liu
Redwood Shores,CA
Summary
Senior-level IT Executive with [Number] years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Overview
28
28
years of professional experience
Work History
Chief Information Officer
MatrixStream Technologies, Inc.
San Mateo, CA
05.2004 - Current
- Researched new technologies and chose best options for company priorities and cost-effectiveness.
- Devised and wrote corporate technology procedures, modifying security policies for each worker level.
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Searched for and approved purchases of new equipment.
- Trained staff members on computer use and updated systems.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Determined best methods for IT to support key business objectives.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Groomed team talents through robust professional development program and training opportunities.
- Polled department heads to assess current and projected IT needs.
Director of Biz Dev and Product Management
Array Networks
Milpitas, CA
09.2000 - 10.2001
- Conducted customer research using qualitative surveys to understand consumer opinions.
- Maintained and updated project plan by tracking technical dependencies and issued project milestone updates.
- Evaluated data to find actionable insights and make product recommendations.
- Researched competitive landscape to report key insights on market leaders.
- Performed alpha and beta testing to identify issues and devise solutions.
- Addressed product-related questions by reviewing reports to provide informed responses.
- Collaborated with product managers and engineering team to document, validate and monitor logging and metrics.
- Assisted with customer needs and resolved problems to maintain business relationships.
Senior Systems Engineer
Cisco Systems, Inc.
San Jose, CA
04.1996 - 09.2000
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Performed root cause analysis to provide resolutions for production issues.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Assisted employees with resolving network problems at remote locations.
- Analyzed security logs to determine and alleviate network threats.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Coordinated with stakeholders to design and develop high-end [Type] software applications.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Documented system configuration, mapping and processes.
- Created flowcharts, diagrams and other documentation.
Senior Sales and Project Engineer
NEC America
San Jose, CA
03.1995 - 04.1996
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Recommended and developed CMC teams to support individual pursuits.
- Supported market research, metrics and requirements development and risk management.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Identified and supported resale opportunities to achieve sales plans.
- Oversaw detailed program rollout from initiation to production and sustainment.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Designed and delivered product training for clients.
- Analyzed market trends, competitor performance and product strengths.
- Liaised with assigned accounts to foster relationship development.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Senior Member of Technical Staff
Telebit Corporation
Sunnyvale, CA
08.1993 - 03.1995
- Developed new network hardware with advanced features and improved performance.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Created innovative solutions to meet changing market demands and future growth plans.
- Designed robust improvements to [Area] by applying technical knowledge and incorporating changes from senior staff.
- Trained end-users of [Software] and [Software] on use, functionality and application to business problems.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Coordinated with IT teams to resolve advanced computer software and hardware problems.
- Helped programmers and systems analyst test, debug and improve new [Type] programs.
Senior Network Administrator
IBM/Lotus/cc:Mail
Mountain View, CA
03.1992 - 08.1993
- Maintained network performance by performing network monitoring, analysis and performance tuning.
- Implemented corrective plans of action for network availability and latency.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Troubleshot network problems and escalated problems to vendor.
- Upgraded network by conferring with vendors and developed, tested, evaluated and installed enhancements.
- Authored documentation for system configuration and troubleshooting.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Verified continuity of computer and telephone system services for users..
- Met financial requirements by submitting information for budgets and monitored expenses.
Education
MBA - International Business Management And Finance
Santa Clara University
Santa Clara, CA08.1998
Bachelor of Science - Computer Engineering
University of Connecticut
Storrs, CT09.1991
Skills
- Software updates
- Data analysis
- System design
- IT architecture
- Creative Cloud proficiency
- Budgeting
- Financial Management
- Consulting
- Program oversight
- Business planning
- Business Development
- Negotiation
- Financial administration
- Staff Management
- Business administration
- Teambuilding
- Organization and Time Management
- Multitasking Abilities
Timeline
Chief Information Officer
MatrixStream Technologies, Inc.
05.2004 - Current
Director of Biz Dev and Product Management
Array Networks
09.2000 - 10.2001
Senior Systems Engineer
Cisco Systems, Inc.
04.1996 - 09.2000
Senior Sales and Project Engineer
NEC America
03.1995 - 04.1996
Senior Member of Technical Staff
Telebit Corporation
08.1993 - 03.1995
Senior Network Administrator
IBM/Lotus/cc:Mail
03.1992 - 08.1993
MBA - International Business Management And Finance
Santa Clara University
Bachelor of Science - Computer Engineering
University of Connecticut