Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Long

Allentown,PA

Summary

Accomplished Service Manager with expertise in problem-solving and customer service, honed at Mavis Tire. Successfully led teams to enhance service quality and operational efficiency. Proven track record in employee training and development, fostering a collaborative work environment. Skilled in strategic business planning and budget control, driving continuous improvement and customer satisfaction.

Overview

39
39
years of professional experience

Work History

Service Manager

Mavis Tire
01.1995 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Service Manager/Technician

Goodyear Tire & Rubber
01.1987 - 01.1995
  • Analyzed service reports to identify areas of improvement.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Facilitated inter-agency cooperation by effectively communicating inspection findings and recommendations across multiple departments.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.

Education

Automotive Engineering

Deruf

Skills

  • Problem-solving
  • Customer service
  • Employee training and development
  • Team collaboration and leadership
  • Employee supervision
  • Work Planning and Prioritization
  • Service quality management
  • Supply ordering
  • Strategic business planning
  • Budget control

Timeline

Service Manager

Mavis Tire
01.1995 - Current

Service Manager/Technician

Goodyear Tire & Rubber
01.1987 - 01.1995

Automotive Engineering

Deruf
Robert Long