Robert Loop
Summary
Dynamic Accounts Receivable Specialist with a proven track record at Schetky Northwest Sales, Inc., excelling in credit and collections. Demonstrated strong client relations and effective communication skills, achieving timely payment resolutions and enhancing customer satisfaction. Skilled in statement issuing and payment management, contributing to improved cash flow and operational efficiency.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Specialist
Schetky Northwest Sales, Inc
Portland, OR
01.2022 - Current
- Perform daily cash management duties, including recording of bank deposits, posting cash/check and ACH payments to appropriate accounts.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed Statements to customers, processed payments, manage online customer portal and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Establish and Monitored accounts to verify compliance with payment terms and schedules.
- Assist Accounts receivable in matching vendor invoices and record/load on average 200 - 450 invoices a month to be paid for major vendor
- Retained duties maintaining production schedules listed below from previous position
Service Advisor
Schetky Northwest Sales Inc.
Portland, OR
09.2019 - 01.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Liaised with sales, parts department, Technicians and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Set and monitor customer appointments.
- Open up on average 10-15 service repairs a week
- Create paperwork for new vehicles being sold, and have aftermarket options. On average 30 new orders a month.
- Track vehicles in production via online sources and input data on a production schedule spreadsheet.
- Maintain and keep production schedule spreadsheet current. Send out spreadsheet every week to entire company.
Store Team Lead
Industrial Finishes and Systems, Inc
Portland, OR
07.2014 - 09.2019
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Opened and closed store / key carrier.
- balanced tills daily and sent of daily reports to main office.
- Grew sales by average of 15% by rebuilding sales relationships and creating a friendly and helpful atmosphere.
- Trained newly hired sales team in upselling techniques.
Education
Associate of Applied Science - Computer Information Systems
Mt. Hood Community College
Gresham, OR06-2014
Skills
- Statement issuing
- Investigative research
- Accurate payment posting
- Credit and collections
- Payment management
- Strong client relations skills
- Effective communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounts Receivable Specialist
Schetky Northwest Sales, Inc
01.2022 - Current
Service Advisor
Schetky Northwest Sales Inc.
09.2019 - 01.2022
Store Team Lead
Industrial Finishes and Systems, Inc
07.2014 - 09.2019
Associate of Applied Science - Computer Information Systems
Mt. Hood Community College