Robert Lorig
Wharton,NJ
Summary
Seasoned Manager and Team Leader skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Agile and adaptable team leader with stellar punctuality. Motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards. Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Overview
17
17
years of professional experience
Work History
Benefits Specialist
Globe Life - American Income Life Insurance
2023.03 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Made over 200 calls, email, and texts and followed up promptly with interested clients to close sales.
- Analyzed customer needs to provide customized insurance solutions.
Parts Department Manager
Performance Automotive Group
2021.12 - Current
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Parts Department Manager
Service King
2020.09 - 2021.06
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Partnered with managers to implement operational enhancements for paperwork processing.
Parts Department Manager
Autocraft Bodywerks
2018.10 - 2020.07
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by 10%.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by organizing part numbers and locations.
- Monitored and evaluated supplier performance to maintain quality of parts.
Parts Coordinator
Caliber Collision
2016.09 - 2018.05
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Trained 3 different new acquisition stores parts departments to perform in The Caliber way of business and organized to the highest standards.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Military Police Officer
United States Army
2006.10 - 2014.11
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Performed rescue functions at accidents, emergencies and disasters, including directing traffic, administering emergency medical aid and carrying people from dangerous areas.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained 100% accountability of assigned equipment.
Education
Bachelor of Science - Business Management
University Of Phoenix
Tempe, AZ07.2023
Associate of Applied Science - Automotive Technology
Ohio Technical College
Cleveland, OH05.2014
High School Diploma -
Brunswick High School
Brunswick, OH05.2007
Skills
- Investigation
- Asset Protection
- Communications
- Loss Prevention
- Customer Service
- Auditing
- Merchandising
- Law Enforcement
- Interpersonal Communications
- Sales Development
- Scheduling
- Team Leadership
- Inventory Control
- Stock Management
- Product Knowledge
- Professional Development
Timeline
Benefits Specialist
Globe Life - American Income Life Insurance
2023.03 - Current
Parts Department Manager
Performance Automotive Group
2021.12 - Current
Parts Department Manager
Service King
2020.09 - 2021.06
Parts Department Manager
Autocraft Bodywerks
2018.10 - 2020.07
Parts Coordinator
Caliber Collision
2016.09 - 2018.05
Military Police Officer
United States Army
2006.10 - 2014.11
Bachelor of Science - Business Management
University Of Phoenix
Associate of Applied Science - Automotive Technology
Ohio Technical College
High School Diploma -
Brunswick High School
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