Robert Macias
Santa Ana,CA
Summary
Exceptional in Customer Service and practiced in IT support. Over 8 years of retail based experience that culminated in great communication and customer handling skills. 3 Years of IT training, dealing with both software and hardware troubleshooting. Currently looking to formally enter the IT field in hopes of expanding knowledge and currently working toward a CompTia Network+ certification. A dedicated worker looking to broaden the horizon.
Overview
8
8
years of professional experience
Work History
Best Buy Supervisor
Best Buy
Orange, CA
09.2022 - 11.2023
- Training and empowering staff members to enhance their technical skills and deliver outstanding support services.
- Organizing and scheduling tasks efficiently to ensure timely completion.
- Prioritize client issues based on urgency and ensure the best possible outcome.
- Managing and Evaluating team performance to identify areas of improvement and provide constructive feedback.
Help Desk Technician
Geek Squad
Orange, CA
07.2020 - 09.2022
- Managing Ticketing systems to ensure timely resolutions to client technical issues.
- Diagnosing & Resolving both software and hardware issues on mobile, tablet, and PC devices across multiple brands. (Apple, Microsoft, Samsung etc.)
- Installing, configuring and maintaining software and/or hardware on various computers.
Sales Advisor
Best Buy
Orange, CA
08.2018 - 07.2020
- Ensure high levels of customer service and technical solutions.
- Maintain meticulous and compliant documentation of client orders or issues.
- Quickly adapt to changing programs and systems offered by external companies to best help customers with their inquiries.
Sales Associate
Gamestop
Fountain Valley, California
03.2016 - 07.2018
- Delivering exceptional customer service to ensure high levels of satisfaction.
- Maintain cleanliness, inventory and proper demonstration of store product.
- Inquiring more deeply about the person's wants and needs to arrive at a solution, while learning how to build rapport to encourage repeat visits.
Flow Team Member
Target
Santa Ana, California
09.2015 - 01.2016
- Warehouse Labor and Organization: Primarily working warehouse pallets and efficiently stocking products across the store.
- Shipping and Receiving product via various package delivery services.
- Inventory Management physically and on WMS systems.
Education
High School Diploma -
Fountain Valley School of Colordao
Colorado Springs, CO05-2010
IT Certificaiton -
CompTIA A+ Certification
OnlineSkills
- Team leadership
- Problem solving
- Ticket management
- Customer service
- IT Troubleshooting
- Bilingual (Spanish)
- Excellent communication
- Training and mentoring
Timeline
Best Buy Supervisor
Best Buy
09.2022 - 11.2023
Help Desk Technician
Geek Squad
07.2020 - 09.2022
Sales Advisor
Best Buy
08.2018 - 07.2020
Sales Associate
Gamestop
03.2016 - 07.2018
Flow Team Member
Target
09.2015 - 01.2016
High School Diploma -
Fountain Valley School of Colordao
IT Certificaiton -
CompTIA A+ Certification