Licensed Dispensing Optician
National Vision
Palm Beach Gardens, FL
2000 - 2026
- Assisted in measuring and fitting eyewear to ensure proper alignment and comfort.
- Supported clients in selecting frames that suit their style and prescription needs.
- Learned to operate dispensing equipment for accurate lens preparation and adjustments.
- Maintained inventory of optical products, ensuring availability for customer needs.
- Collaborated with optometrists to discuss patient prescriptions and care recommendations.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Educated clients on proper eyewear maintenance and usage for optimal performance.
- Participated in training sessions to enhance knowledge of optical products and industry trends.
- Regularly attended continuing education seminars to stay current on industry trends and advancements in optical technology.
- Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Managed inventory levels, ordering new products as necessary to maintain optimal stock availability.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Educated patients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Performed comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Streamlined appointment scheduling processes to minimize wait times and enhance overall patient experience.
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Demonstrated versatility by cross-training in various roles within the practice, contributing to a cohesive team environment.
- Increased sales revenue by effectively communicating lens technology benefits to customers.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Maintained safe, clean and organized environment to increase patient comfort.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Learned new catalog of items to present current options to patients.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Aided in selection of eyeglass frames based on customer preferences.
- Performed basic vision testing for new patients.