Robert Mawhinney
Plymouth Meeting,PA
Summary
Results-oriented analyst with expertise in business performance evaluation and customer feedback analysis. Skilled in identifying trends and growth opportunities while communicating actionable insights to meet business objectives. Proficient in Medallia and Microsoft Excel, with strengths in strategic problem-solving and collaboration. Seeking to leverage analytical capabilities in market research within the biopharmaceutical industry.
Overview
5
5
years of professional experience
Work History
Sales Manager
The Edge Fitness Clubs
Plymouth Meeting, PA
07.2024 - Current
- Utilized Medallia to assess customer concerns and identify opportunities to improve client experience.
- Compiled and analyzed monthly sales performance data to identify trends and performance gaps that informed business decisions.
- Reduced basic-tier memberships from 25% to 4% of new sign-ups within the first month of targeted initiatives.
- Increased membership balance by 9.5% year over year, adding 586 members in 2025 and exceeding annual new membership goals by 470 members.
- Contributed to a $460,892 increase in membership and annual fee revenue (20% YoY growth) and a $279,364 YoY increase in EBITDA.
- Led and mentored Sales Advisors, fostering accountability and achievement of departmental goals.
Sales Intern
Choice Marketing and Sports Cards
Aston, PA
05.2021 - 04.2023
- Generated over 100 qualified sales leads within the first two weeks.
- Supported sales operations by preparing, packaging, and shipping sports cards.
- Coordinated timely deliveries to Minor League Baseball teams and other clients while managing multiple priorities.
Intern
Living Sport – Super Bowl LVII / Super Bowl Experience
Phoenix, AZ
02.2023 - 02.2023
- Completed sales training with the Arizona Diamondbacks inside sales team.
- Contributed to digital content development during a session with a Savannah Bananas content creator.
- Strengthened customer engagement and collaborative communication skills.
Education
Bachelor of Science - Sport Management
Neumann University
Aston, PA05-2024
Skills
- Sales Performance Analysis
- Data Trend Analysis
- Customer Experience Insights
- Medallia
- Microsoft Excel (Intermediate)
- Performance Metrics
- Business Analysis
- Strategic Problem-Solving
- Sales Team Leadership
- Project Management
- Relationship Building
- Goals & Performance
Timeline
Sales Manager
The Edge Fitness Clubs
07.2024 - Current
Intern
Living Sport – Super Bowl LVII / Super Bowl Experience
02.2023 - 02.2023
Sales Intern
Choice Marketing and Sports Cards
05.2021 - 04.2023
Bachelor of Science - Sport Management
Neumann University