Summary
Overview
Work History
Education
Skills
Timeline
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Robert McCaffrey

Raymond,MS

Summary

Experienced Relationship Manager with over 18 years maintaining client relationships by providing excellent customer service and account management. Very customer client oriented with problem solving expertise and great communication skills.

Overview

26
26
years of professional experience

Work History

Relationship Manager

Fiserv, Inc
01.2005 - Current
  • Provide sales and support of CheckFreePay Walk-In Bill Payment Solutions.
  • Recruit new Walk-In Bill Payment Agents by cold call sales and in-person sales. Establish and grow relationships with new and existing agents.
  • Resolve issues escalated from customer service.
  • Develop and maintain relationships with biller clients such as Entergy to maintain agent base and support CheckFreePay Walk-In Products.
  • Install software, hardware and train new agents.
  • Provide BSA/AML training & support.
  • Manage primary territory of MS, LA, AR, TX as well as agents in all 50 states.
  • Provide Remote PC support to resolve issues with hardware at agent locations.
  • Assist applicants with detailed contract application and review for accuracy before submitting to be processed.
  • Provide training and support for product roll outs or conversions.
  • Exceeded sales goal each year applicable.
  • Assisted with creation of online Docusign CheckFreePay application.
  • Knowledge of payments, ACH, hardware and software used by CheckFreePay

Quality Assurance Analyst

Arch Wireless
11.2000 - 12.2004
  • Provided quality assurance as an analyst for Information Technology Department of telecommunications company.
  • Tested and implemented enhancements/changes to AS400 billing system and website.
  • Created user training manuals for new programs.

Operations Analyst

Skytel
04.1997 - 11.2000
  • Tested and implemented new products and services while also providing support for customer service call center.
  • Supported call center associates with billing, equipment, and escalated customer issues.
  • Answered customer service calls.

Education

Associate of Applied Science - Criminal Justice

Hinds Community College
Raymond, MS

Skills

  • Payments
  • Sales
  • Customer Service
  • Account Management
  • Training
  • Contract Applications
  • Quality Assurance

Timeline

Relationship Manager

Fiserv, Inc
01.2005 - Current

Quality Assurance Analyst

Arch Wireless
11.2000 - 12.2004

Operations Analyst

Skytel
04.1997 - 11.2000

Associate of Applied Science - Criminal Justice

Hinds Community College

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