Robert McDonald
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
One Flew South
02.2017 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Completed opening and closing functions to meet operational needs.
- Maintained and managed customer files and databases.
Campaign Canvasser
OPB
02.2018 - 10.2018
- Interacted with and educated 250 voters in city areas to promote political campaign.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Responded to customer questions and objections to address concerns and build rapport.
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
Education
High School Diploma -
Creekside High School
Fairburn, GA12.2017
Skills
- Customer Service and Assistance
- Electronic Information Systems
- Financial Transactions
- Client Relationships
- Portfolio Review
- Customer Accounts Management
Timeline
Campaign Canvasser
OPB
02.2018 - 10.2018
Customer Service Advocate
One Flew South
02.2017 - 09.2023
High School Diploma -
Creekside High School