Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert McDonald

Meridian,MS

Summary

Dynamic customer service professional with a proven track record at Iqor, excelling in problem resolution and relationship building. Adept at utilizing CRM software to enhance customer satisfaction and streamline operations. Recognized for critical thinking and effective communication, consistently contributing to team success and improved service delivery.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Iqor
Meridian, MS
10.2022 - 08.2023
  • Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
  • Utilized customer relationship management software to document interactions and track issues efficiently.
  • Collaborated with team members to resolve customer complaints, ensuring a consistent service experience.
  • Adapted to various customer needs by learning product details and service protocols quickly.

Sales Associate

Footaction
Tacoma, WA
11.2018 - 02.2021
  • Assisted customers in selecting merchandise, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained store presentation standards, ensuring product visibility and appeal.
  • Collaborated with team members to achieve sales goals and improve customer satisfaction.

88M Motor Transport Operator

US Army
Tacoma, WA
10.2015 - 09.2018
  • I’m Operated military vehicles to transport personnel and equipment safely and efficiently.
  • Conducted pre- and post-operational inspections to ensure vehicle readiness and compliance with safety standards.
  • Collaborated with team members to execute convoy operations, enhancing communication and coordination during missions.
  • Maintained detailed logs of vehicle maintenance, fuel usage, and operational status for accountability and reporting purposes.

Education

Meridian High School
Meridian, MS

No Degree - Agricultural Economics

Alcorn State University
Lorman, MS

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Conflict resolution

Timeline

Customer Service Representative

Iqor
10.2022 - 08.2023

Sales Associate

Footaction
11.2018 - 02.2021

88M Motor Transport Operator

US Army
10.2015 - 09.2018

Meridian High School

No Degree - Agricultural Economics

Alcorn State University
Robert McDonald