Robert McKee
Macon,GA
Summary
Seasoned customer service representative experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Office Clerk
Communication Dynamics Pediatric Speech Therapy
10.2022 - Current
- Maintained and updated office records, both digital and physical on approximately 150 clients.
- Interacted with at least 40 customers daily by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Massage Therapist
Atrium Wellness Center
10.2021 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Maintained client treatment records and designed long-term care programs for return customers.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
Bartender
Vibes Brunch & Grill
05.2021 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Barber
Scouts Barber Shop
01.2018 - 03.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
Aviation Mechanic
United States Navy, USN
07.2010 - 09.2015
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Operated support equipment and flight line vehicles.
- Assisted with aircraft and equipment transport and movement.
- Recorded maintenance actions in aircraft logbooks.
- Obtained fuel and oil samples to check for contamination.
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
Education
Massage Therapy License - Massage Therapy.
Tennessee Career Institute
Columbia, TN01.2018
Barber License - Master Barber
Genesis Career College
Nashville03.2017
Skills
- Records Management
- Data Entry
- Office Supply Management
- File Organization
- Scheduling and Calendar Management
- Customer Relationship Management (CRM)
- Medical Terminology
- Administrative Support
- Team Collaboration
Refrences
Dr. Tiffany Scandrett- Owner and lead Speech pathologist of Communication Dynamics Speech Therapy- (478) 714-3807. Tscandrett@commdynamics.com
Keysia Lockett- Office Manager of Communication Dynamics Speech Therapy- (478) 390- 3068. Klockett@commdynamics.com
Cheryl Whetstone- Fitness Coordinator of Atrium Wellness Center- (478) 477- 2300. Cheryl.Whetstone@atriumhealth.org
Timeline
Office Clerk
Communication Dynamics Pediatric Speech Therapy
10.2022 - Current
Massage Therapist
Atrium Wellness Center
10.2021 - Current
Bartender
Vibes Brunch & Grill
05.2021 - 02.2023
Barber
Scouts Barber Shop
01.2018 - 03.2020
Aviation Mechanic
United States Navy, USN
07.2010 - 09.2015
Massage Therapy License - Massage Therapy.
Tennessee Career Institute
Barber License - Master Barber
Genesis Career College
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