Robert McLendon Jr
Rockingham,NC
Summary
Proven achiever with a solid background in customer service and team development, honed at Penske Truck Rentals. Excelled in managing high call volumes and training teams, enhancing customer satisfaction and efficiency. Skilled in reservation software and active listening, adept at multitasking and organizational tasks, significantly improving service delivery and operational productivity.
Overview
11
11
years of professional experience
Work History
Consumer Reservation Specialist
Penske Truck Rentals
Reading Pa Head Quarters Corp Office
08.2017 - Current
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Trained new team members on company policies and reservation procedures, increasing team efficiency.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Environmental Services Housekeeper
Penn State Health St. Joseph Medical Center
Reading, PA
05.2014 - 08.2017
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Cook
Morris Pace Assisted Living
Reading, PA
04.2013 - 05.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
G.E.D - General Studies
Reading High School
Reading, PA02.2004
Skills
- Customer service experience
- Active listening skills
- Team Development
- Reservation software
- Computer literate
- Staff Training
- Sales background
- Phone Etiquette
- Multitasking
- Organizational Skills
Timeline
Consumer Reservation Specialist
Penske Truck Rentals
08.2017 - Current
Environmental Services Housekeeper
Penn State Health St. Joseph Medical Center
05.2014 - 08.2017
Cook
Morris Pace Assisted Living
04.2013 - 05.2014
G.E.D - General Studies
Reading High School