Robert McWhorter
Panama City,FL
Summary
Detail-oriented individual with exceptional communication and problem-solving skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Lead Customer Service
NSA Panama City
Panama City, FL.
10.2015 - Current
- Providing program management of Morale, Welfare and Recreational Lodging facilities which include recreational vehicle parks and Cabins within NSA PC.
- Provides oversight of the day-to-day management and maintenance of Recreational Lodging properties ensuring that all discrepancies are corrected in a timely manner.
- Manage and oversee multiple recreational lodging management software applications including Epitome, CORE and Fusebox.
- Over 18 years experience using reservation management programs.
- Manages customer service survey feedback including a Guest Comment Card program, achieving outstanding customer service ratings.
- Assists with developing and implementing rental rates for the Recreational Lodging program.
- Creates and manages inventory and a property replacement plan to include furniture fixture & equipment, consumable and non-consumable supplies.
- Reviews and provides all financial documents for accuracy and forwards to Fleet Readiness office for processing.
- Reviews monthly patrons counts and quarterly financial reports.
- Partners with other MWR programs to provide top level support of the enterprise mission.
- Oversight of the Central reservations system and online bookings.
- Ensures quality of and cleanliness of all Recreational Lodging buildings, RV Parks and grounds.
- Assists with preparation and implementation of emergency plans, evacuation procedures and clean up.
- Ensures programs complies with Local and Regional program policies, regulations, and procedures, and higher-level Navy and DoD instructions, regulations and program standards.
- Supports CNIC's EEO policy by fostering a work environment free of discrimination, harassment, and/or reprisal.
- Conducts annual performance review, to include Individual Development Plan, for each staff member.
- Provides immediate supervisory technical oversight for NF-1, NF-2 and NA-2 positions.
- Assists with selecting volunteer camp hosts for RV Parks within the Recreational Lodging program.
Education
Associate of Science - Social Science
Gulf Coast State College
05-2010
Additional Education
Skills
- Microsoft Office apps such as Word, Excel, Power Point, and Outlook
- Ability to effectively communicate verbally and in writing, in English
- Ability to perform full range of supervisory duties
- Ability to generate and analyze reports related to Recreational Lodging
- Ability to identify problems and introduce solutions effectively
- Ability to train and maintain certification requirements of all staff
- Knowledge of the daily operations of a Recreation Lodging facility to include Cabins and RV Parks
- Ability to plan, develop and manage projects, operations and programs
Timeline
Lead Customer Service
NSA Panama City
10.2015 - Current
Associate of Science - Social Science
Gulf Coast State College
Additional Education
Achievements
-Civilian of the Quarter, Q2 for 2025
-Supervisory Civilian of the Year for 2025
-Success in becoming an Accredited program in 2026
-Rated "Outstanding" on annual evaluations multiple years in a row