ROBERT MEGILL
Troutdale,USA
Summary
Experienced leader with a strong track record in project management and customer service at Apple, Inc. Successfully enhanced team efficiency and customer satisfaction through strategic training programs. Skilled in mentoring and communication, consistently exceeding objectives
Overview
9
9
years of professional experience
Work History
iTunes Provider Support
Apple, Inc
05.2018 - 11.2024
- Company Overview: People Focused Projects by developing a variety of projects to increase team morale and to enhance departmental teamwork
- Created and disseminated training materials to team members to enhance customer service experience, through concise, updated and accurate information is being relayed to customers
- Utilize diverse communication tactics to ensure all tame members understand project objectives and updates
- Effectively mentor new, leadership, and current department members to increase service delivery and efficiency
- Lead the department in understanding procedures to improve departmental adherence and reduce waste, to ensure team members, stakeholders, and customers experience positive experiences
- People Focused Projects by developing a variety of projects to increase team morale and to enhance departmental teamwork
Team Blue Chair (Volunteer)
Fargo CoreCon
11.2018 - 06.2022
- Collaborate with multiple stakeholders to create multi-media that would be displayed through various platforms, for a successful convention experience for all convention leaders and stakeholders, guest panels and paid convention guests
- Managed the planning, organizing, and creation of digital and physical material for the convention
- Supervised day to day activities & create closing ceremony show during the convention
Genius
Apple, Inc
Cerritos, CA
12.2015 - 05.2018
- Identify new and recurrent trending issues while updating procedures to enhance departmental and customer service experience
- Create updates and new training materials for the store, to ensure positive customer service experience
Education
Master of Arts - Chinese Philosophy and Culture
FuDan University
Shanghai, China06.2015
Bachelor's degree - Philosophy
Cal State Northridge
Northridge, CA05-2013
Skills
- Project Management
- Training & Development
- Process Improvement
- Leadership
- Communication Skills
- Microsoft Office
References
References available upon request.
Timeline
Team Blue Chair (Volunteer)
Fargo CoreCon
11.2018 - 06.2022
iTunes Provider Support
Apple, Inc
05.2018 - 11.2024
Genius
Apple, Inc
12.2015 - 05.2018
Master of Arts - Chinese Philosophy and Culture
FuDan University
Bachelor's degree - Philosophy
Cal State Northridge
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