Robert Megill
Troutdale,OR
Summary
Effective detail-oriented team player with strong organizational skills that is an innovative researcher. Ability to handle multiple projects simultaneously with a high degree of accuracy and flexibility. Adept at developing probing questions, designing experiments and generating meaningful results. Experienced at identifying and using new technologies and resources.
Overview
9
9
years of professional experience
Work History
iTunes Provider Support
Apple, Inc.
07.2019 - Current
- Facilitated the development of new projects to improve team morale, through featuring and recognizing peer's current and past projects.
- Collaborated with cross-functional teams to ensure seamless delivery of support services.
- Identified trends in support requests, recommending product improvements to reduce recurring issues.
- Developed, implemented, and disseminated new procedures to promote departmental efficiency
Apple Developer Program Support Advisor
Apple, Inc.
06.2018 - 07.2019
- Provided administrative and technical support to members of the Apple Developer Program.
- Invited to participate in company wide quality and efficiency initiative, due to exemplary performance
- Maintained high customer service ratings while providing additional resources to external teams
- Increase departmental efficiency by updating departmental policies
- Developed presentations to highlight diverse talents across multiple departments
Technical Specialist
Apple, Inc.
12.2015 - 06.2018
- Provide excellent customer service while assisting in troubleshooting and identifying potential repairs for their personal devices.
- Utilize conflict management skills for customer service recovery.
- Assess and developed tools to ensure customers receive additional support.
- Developed training to help guide peers on available tools and features to increase customer satisfaction and support.
Education
Certificate - Project Management
ECornell
09.2021
Master of Arts - Chinese Philosophy And Culture
FuDan University
Shanghai, China07.2015
Bachelor of Arts - Philosophy
Cal State University, Northridge
Northridge, CA05.2013
Skills
- Incident Management
- Teamwork and Collaboration
- Multitasking Abilities
- Critical Thinking
- Task Prioritization
- Problem Identification
- Knowledge Management
- Collaborative Team Player
- Analytical and Methodical
- Staff Training and Development
- Cross-Functional Teamwork
Volunteer Experience
Program Director & Chair - Fargo CoreCon, Digital Grail, 01/01/18, Present, Collaborate and create with guests and host of the convention on multi-media for the convention to appear on different platforms., Oversee the planning, organizing, and creation of digital and physical material for the convention.
References
- Lori Reeves, SVP, Operations & eServices at Financial Partners CU, (562) 879-7391
- Shelley Gepford, AppleCare Team Manager, (530) 864-0218
Timeline
iTunes Provider Support
Apple, Inc.
07.2019 - Current
Apple Developer Program Support Advisor
Apple, Inc.
06.2018 - 07.2019
Technical Specialist
Apple, Inc.
12.2015 - 06.2018
Certificate - Project Management
ECornell
Master of Arts - Chinese Philosophy And Culture
FuDan University
Bachelor of Arts - Philosophy
Cal State University, Northridge
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