Dynamic Learning & Development Manager with a proven track record in staff training and operational efficiency. Skilled in strategic planning and effective communication, driving impactful training initiatives that enhance employee performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager, Learning & Development
CoreCivic-Cimarron
Cushing, OK
10.2020 - 04.2026
Developed and implemented training programs to enhance employee skills and knowledge.
Facilitated trainings to promote continuous learning culture within organization.
Streamlined onboarding processes, enhancing new hire integration and retention rates.
Leveraged learning management systems to track progress and manage training resources efficiently.
Partnered with HR colleagues to ensure that Learning and Development initiatives were aligned with overall talent management strategies.
Collaborated with leadership to identify training needs and align initiatives with business goals.
Evaluated training effectiveness through assessments and feedback, ensuring program improvements.
Shift Supervisor
CoreCivic - Cimarron
Cushing, OK
11.2014 - 10.2020
Supervised daily operations, ensuring compliance with safety regulations and facility policies.
Trained and mentored staff on best practices for efficient workflow and operational excellence.
Implemented process improvements that enhanced service delivery and reduced response times.
Coordinated scheduling and assignments to optimize team performance shifts.
Maintained accurate records of incidents and activities for reporting and analysis purposes.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Special Operations Response Team Member/Commander
CoreCivic - Cimarron
Cushing, OK
03.2006 - 11.2015
Coordinated emergency response efforts to ensure safety and security within facility.
Implemented training programs for new team members, enhancing operational efficiency and compliance.
Conducted regular safety drills, maintaining readiness for potential incidents and fostering a culture of preparedness.
Collaborated with multidisciplinary teams to develop strategies for crisis management and resolution.
Led post-incident reviews to identify areas for enhancement in response protocols and procedures.
Developed communication plans to ensure timely dissemination of information during emergencies.
Participated in ongoing professional development, staying current on industry best practices and emerging trends in emergency response.
Actively participated in physical fitness programs to maintain peak physical condition required for optimal job performance in high-stress environments.
Facilitated debrief sessions after incidents, identifying areas for improvement and celebrating successes.
Reduced response times for emergency incidents through consistent training and adherence to established procedures.
Assistant Shift Supervisor
CoreCivic - Cimarron
Cushing, OK
08.2011 - 11.2014
Supervised daily operations ensuring compliance with facility policies and procedures.
Trained and mentored staff in safety protocols and operational best practices.
Coordinated shift schedules to optimize workforce efficiency and resource allocation.
Facilitated communication between management and staff to ensure alignment on operational goals.
Resolved conflicts and addressed staff concerns to foster a positive work environment.
Senior Correctional Officer
CoreCivic - Cimarron
Cushing, OK
03.2008 - 08.2011
Supervised daily operations to maintain safety and security of facility and inmates.
Led training programs for new correctional officers, enhancing team performance and knowledge retention.
Implemented conflict resolution strategies to de-escalate potentially volatile situations among inmates.
Coordinated inmate schedules for recreational activities, ensuring compliance with institutional regulations.
Conducted regular inspections of facilities to identify safety hazards and enforce adherence to policies.
Developed incident reports detailing security breaches, contributing to improved operational protocols.
Mentored junior staff in best practices for managing inmate behavior and maintaining order within the facility.
Responded to emergency situations and de-escalated hostile confrontations.
Enforced rules and regulations to maintain order among inmates.
Correctional Officer
CoreCivic - Cimarron
Cushing, OK
01.2006 - 03.2008
Supervised daily operations to ensure safety and compliance within facility.
Conducted regular security inspections to identify potential risks and enhance safety protocols.
Collaborated with law enforcement and emergency services during critical incidents.
Trained new staff on operational procedures, enhancing team efficiency and knowledge retention.
Implemented conflict resolution strategies to de-escalate tense situations among inmates.
Store Manager
New Hope Mobil
New Hope, PA
07.1999 - 09.2005
Supervised daily operations to ensure optimal store performance and customer satisfaction.
Implemented inventory management systems to streamline stock replenishment processes.
Trained and mentored staff to enhance team productivity and service quality.
Assisted service department with vehicle maintenance needs such as oil changes, tire changes and repairs, and minor mechanical issues.