Efrain Rivera
Dumfries,VA
Summary
Experienced Learning and Development Manager with a strong focus on designing and implementing effective training programs in healthcare sales. Proven success in conducting needs analyses to identify skill gaps and developing strategic learning frameworks that drive sales performance. Skilled in leveraging LMS and eLearning tools to create engaging training experiences and foster a culture of continuous learning. Committed to aligning training initiatives with business goals and measuring program effectiveness.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Learning & Development
Freddie Mac
McLean, Virginia
07.2018 - Current
- Conducted needs analysis to identify skill gaps and implemented training solutions.
- Developed processes for monitoring employee training course completion and adherence to legal standards.
- Set performance metrics to assess the impact of learning initiatives and reviewed data from surveys to evaluate effectiveness.
Learning & Development Manager
NTT DATA
07.2016 - 06.2018
- Delivered executive updates on project status, ensuring stakeholder engagement.
- Coordinated testing and validation, ensuring compliance with training industry standards.
- Produced online learning materials through diverse platforms, including virtual classrooms.
Learning & Development Lead
DSFederal
07.2014 - 07.2016
- Managed the learning lifecycle of automation projects, meeting all milestones.
- Collaborated with client team experts to ensure training materials were accurate and effective.
- Achieved increased customer satisfaction through effective training material management and delivery.
Education
Master of Education - Administration & Policy
University of Illinois at Urbana-Champaign
05.2016
Bachelor of Education - Adult Learning Technologies
University of Puerto Rico
10.2005
Skills
- Instructional design
- Learning management systems
- Sales training programs
Certification
- Professional Engineer (PE) License
- Project Management Professional (PMP)
Languages
- English
- Spanish
- Italian
Personal Information
Title: Customer Education Manager
Awards Activities
- Freddie Mac Optigo All-Star of the Year, 2020, 2021, 2022
- Yearly Evaluation Review Rating, Exceeds, 2019, 2020, 2021, 2022
- Above & Beyond Competition, Placed in the top five for four years, 2019, 2020, 2021, 2022
- Actively participated in the 'Multifamily Community Event' community outreach program, promoting education and inspiring local students.
Timeline
Manager, Learning & Development
Freddie Mac
07.2018 - Current
Learning & Development Manager
NTT DATA
07.2016 - 06.2018
Learning & Development Lead
DSFederal
07.2014 - 07.2016
Master of Education - Administration & Policy
University of Illinois at Urbana-Champaign
Bachelor of Education - Adult Learning Technologies
University of Puerto Rico