Robert Metcalfe
Indianapolis,IN
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Reliable Shift Supervisor bringing 2 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Clean Tech Buffs
Indianapolis , IN
2021.02 - 2024.02
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Supervised and led employees to maintain productivity and customer service levels.
Floor Associate
Gordan Food Service
Indianapolis , IN
2018.01 - 2021.02
- Greeted customers and answered their questions about product availability, prices, and use.
- Assisted customers with locating merchandise in the store.
- Maintained high standards of customer service during all interactions.
- Stocked shelves with merchandise according to company guidelines.
- Organized displays to attract customers and promote sales.
- Adhered to all safety regulations when handling products and equipment.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Restocked shelves as needed throughout the day.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Monitored store traffic and responded promptly to customer inquiries and complaints.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Received shipments of new merchandise and distributed items to appropriate locations.
- Assisted with unloading trucks when necessary.
- Checked expiration dates on food items prior to stocking shelves.
- Replenished supplies such as paper towels, toilet tissue, soap., as needed.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Store Team Member
Game Smart
Indianapolis , IN
2015.01 - 2018.06
- Greeted customers and provided excellent customer service.
- Assisted in stocking shelves with merchandise.
- Operated cash register to process sales transactions.
- Organized and maintained store displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
Education
Certification Course - Sports Sciences
Internation Sports Sciences Association
2019-10
Associate of Science - Culinary Arts
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Labor and food cost control
- Customer-Oriented
- Schedule Management
- Inventory Control
- Strategic Planning
- Project Management
- Workplace Safety
- Negotiation
- Safety awareness
- Decision-making capabilities
- Diplomatic and Fair
- Performance monitoring
- Data Analytics
Timeline
Shift Supervisor
Clean Tech Buffs
2021.02 - 2024.02
Floor Associate
Gordan Food Service
2018.01 - 2021.02
Store Team Member
Game Smart
2015.01 - 2018.06
Certification Course - Sports Sciences
Internation Sports Sciences Association
Associate of Science - Culinary Arts
Ivy Tech Community College of Indiana
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