Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
Property Manager and Maintenace Supervisor
Westover Village Apartments, LLC
07.2023 - Current
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Installed and configured remote access security system for the 3 different properties.
Setting up wifi door smart locks and experience with Alarmlock locks
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Supervisor
Gates Hudson
08.2022 - 05.2023
Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Partnered with vendors and suppliers to effectively manage and budget.
Helped integrate more efficient systems to control and track work flow by mandatory use of phone applications and computer software (Yardi)
Setup and maintained Lorex POE security system for the maintenance office.
Setup work stations for office staff, including running ethernet connections and installing software
Supervised 12 employees and scheduled shifts.
Supervisor
General Service Corporation
02.2020 - 08.2022
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Education
Associate of Science - Business Administration And Management
Northern Virginia Community College
Annandale, VA
Bachelor of Science - Real Estate And Finance
Virginia Commonwealth University
Richmond, VA
Comptia A+ Core
CompTIA Security +
CompTIA Network +
EPA, CFC 608 TYPE I And TYPE II
License REALTOR
Skills
Network Troubleshooting
Customer service-focused
Hardware Installation
Desktop Technical Support
Wireless Networking
Problem-Solving
Teamwork and Collaboration
HVAC and Refrigeration Systems
Timeline
Property Manager and Maintenace Supervisor
Westover Village Apartments, LLC
07.2023 - Current
Supervisor
Gates Hudson
08.2022 - 05.2023
Supervisor
General Service Corporation
02.2020 - 08.2022
Associate of Science - Business Administration And Management