Robert Miller

Served as Inside Representative and primary contact for all Key Account customers’ rental needs while showcasing Western States Equipment/Cat Rental Store’s capabilities to enhance customer experience

Customer interactions, scheduling, and all duties with service calls,

Quoting repairs, Goodwill requests, and warranty.

Work order processing, and scheduling technicians, etc.

• Quote and purchase warranties for new and used machines through Caterpillar. Processed warranty claims, goodwill, and all Send It Back requests through Caterpillar for the entire dealership.

Electric Power Generation Systems and Industrial Engines Division.

Oversee all personnel in the department, including PSSRs, supervisors, service admins, field technicians, and parts personnel. Oversee all aspects of the CVA (Customer Value Agreements) sales and execution to meet Caterpillar's and the dealership's goals.

Oversee all service personnel in the service department for the.

Truck Shop, including standard operating procedures, P&L, customer relations, and overall daily operations.

Oversee all service personnel in the service department for the.

Equipment Shop (more than 50 employees, including supervisors,

Admin, shop, and field technicians, including standard operating.

procedures, P&L, customer relations, and overall daily operations.

Oversee all service personnel in the service department for the.

Truck Shop, including standard operating procedures, P&L, customer relations, and overall daily operations.

Customer interactions, scheduling, and all duties with work orders.

Quoting repairs and goodwill requests, processing warranty claims, and goodwill. All duties, processes of work order processing, scheduling technicians, etc.

Supervised technicians performed all repairs.

On truck engines, transmissions, differentials, electrical systems, etc.

Traveled across the United States and taught eight different subjects.

Classes for Freightliner. Classes included: ABS, Air Conditioning, Engine Interfacing, Automated Transmission, Interfacing, Electrical Systems, Electrical Troubleshooting, and M2.

Diagnostics on engines, transmissions, brakes, and electrical systems.

All major and minor repairs on all truck systems, including engine overhauls,

and DOT inspections.

Preventative maintenance on trucks and equipment, hydraulics, electrical, major, and minor repairs on all systems, diagnostics on Cat engines, test drove trucks for diagnostic evaluations, transmission repairs, and differential repairs, and DOT inspections.

Preventative maintenance on rental equipment,

repairs in the field, hauled heavy equipment.

Worked on engines, transmissions, brakes, and regular full-service maintenance, and DOT inspections.