Robert Miller
ATHENS
Summary
Dynamic Service Technician with extensive experience at R&M Mechanical, specializing in installation and repair of HVAC systems. Proven track record in enhancing service delivery efficiency and customer satisfaction through effective troubleshooting and communication. Skilled in diagnostic testing and committed to safety and quality assurance in all projects.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Service Technician
R&M Mechanical
Hartselle, AL
08.2018 - Current
- Documented service records accurately, ensuring compliance with regulatory requirements and company policies.
- Trained new technicians on equipment operation and safety procedures, fostering a culture of safety awareness.
- Implemented process improvements that reduced downtime and enhanced overall service delivery efficiency.
- Led project teams in complex installations, coordinating tasks to meet client specifications and deadlines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Service Technician
MSI Mechanical Solutions Inc
Huntsville, AL
06.2007 - 02.2018
- Diagnosed mechanical issues using diagnostic tools to ensure optimal equipment performance.
- Performed routine maintenance and repairs on HVAC systems to enhance reliability and efficiency.
- Assisted in installation of plumbing systems, adhering to safety protocols and industry standards.
- Collaborated with team members to troubleshoot technical problems, improving response times.
Sheet Metal Duct Installer and Service Technician
M&D Mechanical
Decatur, AL
09.1999 - 02.2007
- Installed sheet metal ducts according to specifications and blueprints.
- Operated hand tools and equipment safely to ensure precision in installations.
- Assisted team members in lifting and positioning ductwork during assembly.
- Maintained a clean work environment to promote safety and efficiency.
Installation and Service Technician
Watson Service Company
Decatur, AL
03.1989 - 1999
- Installed and repaired HVAC systems, ensuring optimal performance and compliance with safety standards.
- Conducted routine maintenance checks, identifying potential issues to minimize downtime for clients.
- Collaborated with team members to troubleshoot complex mechanical failures, enhancing repair efficiency.
- Provided exceptional customer service by addressing client inquiries and resolving concerns promptly.
Education
Associate of Applied Science - HVAC
Calhoun Community College
Tanner, AL05.1993
High School Diploma -
Spirit Life Christian Academy
Madison, AL05.1989
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- HVAC systems
- Electrical systems
Certification
NATE certified heat pump technician
Gas fitters apprentice
Apprentice plumber and gas fitter
Universal and type 2 EPA certified refrigerant
Certification of aerial platform
Boom and scissor lift Certification
Area work platform, safety course card
TVTC safety training
Timeline
Service Technician
R&M Mechanical
08.2018 - Current
Service Technician
MSI Mechanical Solutions Inc
06.2007 - 02.2018
Sheet Metal Duct Installer and Service Technician
M&D Mechanical
09.1999 - 02.2007
Installation and Service Technician
Watson Service Company
03.1989 - 1999
Associate of Applied Science - HVAC
Calhoun Community College
High School Diploma -
Spirit Life Christian Academy