Robert Miller
Smith Cheverolet
New Haven ,WV
1
Certification
3
years of professional experience
Over 30 years of experience in auto industry with a strong work ethic and proven skills in customer relationship management. Achieved high customer satisfaction by educating clients on service options and effectively coordinating service appointments.
Work History
Service Advisor
1 Year 5 Months- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Coordinated service appointments and managed scheduling for efficient workflow.
- Assisted in diagnosing vehicle issues by collaborating with technicians and gathering customer information.
- Educated customers on service options and maintenance best practices to promote vehicle longevity.
- Maintained accurate records of service history and customer interactions in dealership management software.
Parts Advisor
2 Years 1 Month- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Coordinated service appointments and managed scheduling for efficient workflow.
- Assisted in diagnosing vehicle issues by collaborating with technicians and gathering customer information.
- Educated customers on service options and maintenance best practices to promote vehicle longevity.
- Maintained accurate records of service history and customer interactions in dealership management software.
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Team player mentality
Handling customer complaints
Goal-oriented mindset
Service scheduling
Staff education and training
Workflow management
Client rapport
Customer relationship management
Team collaboration
Customer retention
Warranty claims process management
Certification
GM Mark of excellence for service and parts
Timeline
Service Advisor
Smith Cheverolet
02.2023 - 07.2024Read More
Parts Advisor
Mark Porter Cheverolet
01.2021 - 02.2023Read More