ROBERT MONTGOMERY
SMYRNA
Summary
Goal-oriented Flooring Sales Specialist with expert product knowledge and proven decision-making abilities. Successfully enhanced customer engagement through tailored solutions and team leadership.
Professional Flooring Specialist with strong expertise in sales and customer relations. Adept at understanding client needs, recommending suitable flooring solutions, and driving successful projects to completion. Emphasizes teamwork and adaptability, ensuring seamless collaboration and efficient results. Skilled in product knowledge, inventory management, and closing sales. Reliable, flexible, and focused on achieving goals.
Overview
52
52
years of professional experience
Work History
Flooring Sales Specialist
Lowe's
Middletown DE
05.2018 - Current
- Led product knowledge training sessions for sales team, enhancing customer engagement and satisfaction.
- Developed customized flooring solutions based on client needs, improving conversion rates.
- Analyzed market trends to adjust inventory strategies, optimizing product availability.
- Fostered relationships with contractors and builders, expanding referral network and driving sales growth.
Field Monitor /Field Investigator
LogistiCare
Dover, DE
06.2009 - 04.2016
- Monitored transportation services to ensure compliance with safety regulations and service standards.
- Coordinated communication between drivers, clients, and healthcare providers for efficient service delivery.
- Conducted site visits to assess operational efficiency and identify areas for improvement.
- Trained new staff on procedures, policies, and best practices in field monitoring operations.
- Evaluated existing methodologies regularly for potential improvements, leading to continuous enhancement of our services'' quality over time.
General Manager
A Personal Touch Limo Service
Dover, De
02.2005 - 04.2009
- Oversaw daily operations, ensuring efficiency and high-quality service delivery.
- Managed budget allocation and resource planning to optimize operational performance.
- Developed and implemented strategic marketing initiatives to increase client engagement.
- Established training programs for staff, enhancing service quality and team productivity.
- Fostered relationships with key clients, improving customer satisfaction and retention rates.
- Streamlined scheduling processes using advanced software tools to maximize fleet utilization.
Deputy State Fire Marshal
Office of State Fire Marshal, Delaware
Dover, DE
05.1980 - 01.2002
- Developed and implemented fire prevention programs to enhance community safety standards.
- Conducted thorough inspections of commercial and residential properties for compliance with fire codes.
- Collaborated with local agencies to coordinate emergency response planning and training exercises.
- Led investigations into fire incidents, determining causes and recommending safety improvements.
- Trained and mentored junior staff on fire safety regulations and best practices in enforcement procedures.
Detective Corporal
Smyrna Police Department
Smyrna, DE
04.1974 - 05.1980
- Led criminal investigations, coordinating with local agencies to ensure thorough case processing.
- Mentored junior detectives, enhancing investigative techniques and procedural knowledge across the department.
- Analyzed evidence using advanced forensic tools, improving accuracy in case resolutions and convictions.
- Developed strategic crime prevention initiatives, reducing local crime rates through community engagement programs.
- Prepared detailed reports for court presentations, ensuring clarity and compliance with legal standards.
- Implemented training sessions on updated investigative technologies, promoting departmental efficiency and effectiveness.
Education
No Degree - Education
Delaware State University
Dover, DECertification - Law Enforcement
Delaware State Police Academy
Dover DelawareCertification - Fire Technology
National Fire Academy
Emmitsburg, MDSkills
- Design consultation
- Crew oversight
- Goal-oriented mindset
- Interior design
- Expert product knowledge
- Team leadership
- Decision-making
Timeline
Flooring Sales Specialist
Lowe's
05.2018 - Current
Field Monitor /Field Investigator
LogistiCare
06.2009 - 04.2016
General Manager
A Personal Touch Limo Service
02.2005 - 04.2009
Deputy State Fire Marshal
Office of State Fire Marshal, Delaware
05.1980 - 01.2002
Detective Corporal
Smyrna Police Department
04.1974 - 05.1980
No Degree - Education
Delaware State University
Certification - Law Enforcement
Delaware State Police Academy
Certification - Fire Technology
National Fire Academy