Roberto Mora
Olathe,KS
Summary
Hardworking employee enthusiastic about customer service. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
28
28
years of professional experience
Work History
Sales Specialist - Remote Position
Spring Venture Group
09.2021 - 08.2024
- Built rapport with customers and assessed needs to make product recommendations.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through evaluation, communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Managed daily emails, 400+ calls per day during off peak season and 800+ calls during enrollment periods.
- Team Lead member - collaborating with and managing a team of 12, sending daily production reports to direct manager. Helped create incentive programs and contests to improve productivity, making it a fun and competitive environment.
- Provide one on one coaching (shadowing) as suggested for anyone who may be struggling. Providing them with information, advice and tips to gain confidence for success.
PAP Resupply Specialist - Remote Position
Apria Healthcare
04.2019 - 06.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve client's needs.
- Followed strict customer service process, ensuring quicker response times.
- Process payments using SRedKey System.
- Managed 200+ inbound calls per day, trouble shooting patient's issues with deliveries of wrong supplies, correcting issues to their satisfaction.
- Scheduled patient appointments with their local branch office for clinical visits and/or pick up medical supplies for immediate at need.
Education
High School Diploma -
Ottawa High School
Ottawa, KSSome College (No Degree) - Business/Industry Psychology/Medieval Architecture
Ottawa University
Ottawa, KS Skills
- Relationship Building
- Client Relations
- Customer service and care
- Team Collaboration
- Sales Training
- Consultative Selling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingQuote
"Never try to shine by casting shade on others."
Timeline
Sales Specialist - Remote Position
Spring Venture Group
09.2021 - 08.2024
PAP Resupply Specialist - Remote Position
Apria Healthcare
04.2019 - 06.2021
High School Diploma -
Ottawa High School
Some College (No Degree) - Business/Industry Psychology/Medieval Architecture
Ottawa University
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