Summary
Overview
Work History
Education
Skills
Certification
Proficiencies
Timeline
Generic

Robert Morales

New York,NY

Summary

Proven leader in retail and museum settings: Excels in improving team performance and operational efficiency. Demonstrates strategic oversight and mentorship abilities. Adept at training and mentoring staff, optimizing workflows, and ensuring seamless customer experiences. Exhibits top-tier sales performance and contributes to institutional value and growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sales Associate

The Whitney Museum of American Art
New York, USA
12.2023 - Current
  • Oversees sales operations during major exhibitions; contributes to increased financial support for the institution
  • Provides training and guidance to new staff members: equipping staff with front-of-house skills to assist visitors and uphold the museum's standards of excellence.

Museum Store Associate

The J. Paul Getty Museum
Los Angeles, USA
10.2016 - 07.2022
  • Managed inventory and restocking processes across multiple storefronts to ensure product availability and organization.
  • Provided exceptional customer service that resulted in increased sales and enhanced visitor engagement.

Frontline Supervisor

Exploratorium: Museum of Science, Art & History
San Francisco, USA
03.2016 - 03.2017
  • Led sales, financial tracking, and inventory management to achieve revenue and efficiency goals.
  • Trained staff on best practices related to product knowledge, sales techniques, and problem-solving methods.

Stockroom Lead

H&M
Daly City, USA
08.2010 - 03.2016
  • Streamlined inventory control workflows and implemented effective team coordination techniques.
  • Streamlined storage procedures resulting in reduced retrieval time and enhanced operational efficiency.

Education

Bachelor of Arts - Psychology

San Francisco State University
San Francisco, CA
08.2015

Skills

  • Process & operations improvement
  • Inventory control
  • Priority & team management
  • Shipment processing
  • Training and mentoring
  • Task delegation

Certification

Google IT Support Certificate (2023)

Proficiencies

  • NCR Counterpoint POS
  • Microsoft Office

Timeline

Sales Associate

The Whitney Museum of American Art
12.2023 - Current

Museum Store Associate

The J. Paul Getty Museum
10.2016 - 07.2022

Frontline Supervisor

Exploratorium: Museum of Science, Art & History
03.2016 - 03.2017

Stockroom Lead

H&M
08.2010 - 03.2016

Bachelor of Arts - Psychology

San Francisco State University
Robert Morales