Robert Morgan
Belle Vernon,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with team and clients in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Division Manager
Roto-Rooter Services
05.2023 - Current
- Supervised daily planning, coordination and administration for division operations.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Set and oversaw division budgets.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Michaels
03.2021 - 05.2023
- Inspired and assisted in developing creativity and self-expression through various art forms with team members and customers.
- Cross-trained existing employees to maximize team agility and performance.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Maximized profits by reducing waste in payroll, increasing team member productivity, and increasing sales.
- Responsible for leading team through company vision and SOP compliance to achieve high level results.
District Manager
Advance Auto Parts
02.2015 - 03.2021
- Built positive and productive relationships with store and field leadership.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results and profitability.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Organized budgets, oversaw P&Ls , achieved margin targets, and drive shrink results to stay on track with plan.
- Coordinated with other district managers to actualize strategies for improving performance, growing sales, and driving bottom line growth.
General Manager
AutoZone
03.2003 - 02.2015
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Skills
- Operational Management
- Human Resources
- Asset Protection
- Team Management
- Client Relationship-Building
- Recruiting and Hiring
- Customer Service
- Merchandising Strategies
- Inventory Control
- Policies and Procedures
- Profit and Loss
- Succession Planning
Community
-Volunteer at the Food Bank
-USA Hockey Ice Hockey Referee
Timeline
Division Manager
Roto-Rooter Services
05.2023 - Current
General Manager
Michaels
03.2021 - 05.2023
District Manager
Advance Auto Parts
02.2015 - 03.2021
General Manager
AutoZone
03.2003 - 02.2015
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