Robert Morley
Dallas,TX
Summary
Accomplished Bar Manager with a proven track record, enhancing operational efficiency through strategic planning and effective workforce management. Expert in financial management and policy implementation, Excel in fostering customer loyalty and retention with exceptional communication and leadership skills.
Overview
31
31
years of professional experience
2
2
Certification
Work History
Carpentry Specialist
Self Employed
03.2010 - Current
- Followed city policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
Manager
Grapevine Bar
01.2003 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Consulted with managers to organize special events and promotions.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bartender
Nova
04.2014 - 08.2021
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bar Owner
Minc Lounge
05.2001 - 03.2009
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Bar Manager
Club One
09.1993 - 07.2003
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Purchased supplies according to expected demand.
- Poured and prepared mixed drinks for over 200 customers daily.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Scheduled bands, singers and musicians for live music nights.
- Checked ID cards and verified bar guests were of legal age.
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Consulted with managers to organize special events and promotions
Education
Business Administration
Missouri State University
Springfield, MOSkills
- Business Administration
- Policy Implementation
- Structural Design
- Financial & Operations Management
- Safety Regulations
- Customer Relations
- Strategic Planning
- Expense Tracking
Certification
- TABC License
- Food Handlers License
Timeline
Bartender
Nova
04.2014 - 08.2021
Carpentry Specialist
Self Employed
03.2010 - Current
Manager
Grapevine Bar
01.2003 - Current
Bar Owner
Minc Lounge
05.2001 - 03.2009
Bar Manager
Club One
09.1993 - 07.2003
Business Administration
Missouri State University
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