Robert Mugadi Mugunda - Renovation Supervisor

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

24

years of professional experience

Work History

Renovation Supervisor

Exponential Property Group

Dallas Fortworth Texas

03.2021 - 10.2023

Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Conducted routine inspections to check quality and compliance with established specifications.
Devised and implemented processes and procedures to streamline operations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Exercised leadership capabilities by successfully motivating and inspiring others.

Night Supervisor

K-t Galvanizing

Venus, TX

03.2019 - 02.2021

Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Introduced customers to resort amenities with pleasant and helpful demeanor.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Developed and maintained positive relationships with guests for satisfaction.
Developed strong relationships with staff members through effective communication and leadership efforts.
Coordinated with production managers, monitoring material movement in and out of facility.
Motivated staff by fostering a supportive work environment that encouraged continuous improvement in job performance.
Facilitated smooth shift transitions by maintaining open communication between day and night teams.
Improved overall efficiency with thorough communication between departments during shift handovers.
Promoted a positive work environment through effective leadership and open communication among team members.
Utilized strong problem-solving skills to quickly address unexpected challenges arising during night shifts.
Ensured safety compliance by conducting regular inspections of equipment and work areas.
Maintained accurate records of nightly operations activities, including employee attendance, incident reports, and inventory counts.
Enhanced team productivity by streamlining night operations processes and procedures.
Optimized scheduling for employees, ensuring adequate coverage during peak hours without overstaffing or understaffing shifts.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Monitored workflow to improve employee time management and increase productivity.
Troubleshot equipment to reduce service calls and downtime.
Oversaw loading and unloading of packages in warehouse.
Conducted routine inspections to check quality and compliance with established specifications.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Supervised ongoing daily production phases.
Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Located and resolved problems with team production and performance to maintain consistent quality levels.
Collaborated with other leaders and executives to direct workflow and support operations.
Mentored staff members to improve their skill sets and foster professional growth within the company.
Evaluated employee performance and coached and trained to improve weak areas.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Worked closely with human resources in recruiting qualified candidates for open positions within the department, ensuring seamless integration into existing teams.
Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Maintained compliance with company policies, objectives, and communication goals.
Worked well in a team setting, providing support and guidance.
Resolved problems, improved operations and provided exceptional service.
Developed strong organizational and communication skills through coursework and volunteer activities.
Proved successful working within tight deadlines and a fast-paced environment.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Paid attention to detail while completing assignments.

Delivery Associate/Driver, Warehouse Orders

Elliot Electric Supply

Arlington, TX

02.2017 - 04.2019

Expedited deliveries to meet customer deadlines and requirements.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
Escalated issues to supervisor for immediate remediation.
Collaborated with team members to meet tight deadlines during peak delivery periods.
Maximized processes by managing delivery schedules and prioritizing based on urgency.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
Increased repeat business by providing exceptional customer service during each interaction.
Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
Completed rush deliveries on tight timetables to satisfy customer needs.
Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
Completed on-time deliveries by choosing best and most efficient routes.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Communicated with dispatch and customers for accurate delivery information.
Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
Managed customer inquiries and complaints in polite and professional manner.
Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.

General Manager

Durable Pallets And More

Arlington, TX

06.2005 - 01.2017

Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Assisted in recruiting, hiring and training of team members.
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Collaborated with cross-functional teams to develop innovative solutions.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Introduced new methods, practices, and systems to reduce turnaround time.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Reduced operational risks while organizing data to forecast performance trends.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Developed and maintained relationships with customers and suppliers through account development.
Trained and guided team members to maintain high productivity and performance metrics.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Formulated policies and procedures to streamline operations.
Interacted well with customers to build connections and nurture relationships.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Developed and implemented strategies to increase sales and profitability.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Identified issues, analyzed information and provided solutions to problems.
Self-motivated, with a strong sense of personal responsibility.
Gained strong leadership skills by managing projects from start to finish.
Developed strong communication and organizational skills through working on group projects.
Developed strong organizational and communication skills through coursework and volunteer activities.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Managed purchasing, sales, marketing and customer account operations efficiently.
Organized and detail-oriented with a strong work ethic.
Skilled at working independently and collaboratively in a team environment.
Strengthened communication skills through regular interactions with others.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proven ability to develop and implement creative solutions to complex problems.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Passionate about learning and committed to continual improvement.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Excellent communication skills, both verbal and written.

Warehouse Assistant

Penske Logistics

Fort Worth, TX

01.2001 - 06.2006

Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
Assisted management in creating employee schedules, ensuring adequate staffing levels were maintained at all times for efficient operation.
Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
Requisitioned new supplies and maintained storage areas for smooth department operations.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
Processed required paperwork to expedite handling of shipped and received goods.
Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Collaborating with other departments to optimize warehouse operations and keep production high.
Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Loaded and unloaded delivery trucks promptly for further distribution.
Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
Moved shipment materials to and from designated areas using lift and hand trucks.
Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Sorted and delivered materials to different work areas and staff.
Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
Applied effective time management techniques to meet tight deadlines.
Worked effectively in fast-paced environments.
Participated in training and development opportunities to provide workers with knowledge and skills to work productively.

Shipping and Receiving Yard Lead

K-t Glvanizing

Venus, TX

05.1999 - 04.2003

Prepared reports and technical documentation of day-to-day production processes.
Maintained organized work area by cleaning and removing hazards.
Performed general equipment maintenance and repair to minimize downtime.
Consistently met deadlines under high-pressure situations through efficient task prioritization and time management techniques.
Achieved timely completion of projects by delegating tasks and monitoring progress regularly.
Facilitated problem-solving sessions among team members to address challenges proactively within the yard operations context.
Conducted risk assessments and mitigation strategies, maintaining a safe work environment for all employees while minimizing potential liabilities.
Inspected products and machines to maintain quality and efficiency.
Collaborated with other departments to optimize production workflows.
Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Trained new production staff members on safe and efficient production procedures and proper machine operations.
Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Enhanced yard efficiency by implementing effective communication and coordination strategies among team members.
Developed contingency plans for unexpected situations, enabling quick response to minimize disruptions to yard activities.
Participated in recruitment efforts to identify qualified candidates that contributed positively to the overall success of the organization''s goals within the yard lead role scope.
Conducted regular training sessions to strengthen team skills and improve overall performance levels.
Improved safety standards by conducting thorough inspections and addressing potential hazards promptly.
Implemented preventive maintenance programs to prolong the lifespan of equipment and minimize repair expenses.
Collaborated with cross-functional teams to ensure seamless integration of yard operations with other departments.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Streamlined workflow processes, resulting in increased productivity and reduced downtime.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Examined incoming materials and compared to documentation for accuracy and quality.
Met production targets and tight deadlines by collaborating closely with team members.
Established a positive work environment, fostering teamwork and promoting continuous improvement efforts among staff members.
Maximized resource utilization by scheduling staff assignments based on skill sets and project requirements.
Championed sustainability initiatives within the workplace, reducing waste generation while optimizing energy usage for long-term cost savings.
Worked flexible hours across night, weekend, and holiday shifts.

Education

Bs in Phsycology

University of Phoenix, Tempe, AZ

2009

Associate of Applied Science - Funeral Directing And Embalming

Dallas Institute of Funeral Service, Dallas, TX

08.2005

High School Diploma -

Vihiga High , Vihiga Kenya

11.1990

Skills

[Software] experience
Goal-Oriented
Process Analysis
Expectation setting
Employee Motivation
Training and mentoring
Staff Development
Process Improvement
Program Evaluation
Processes and procedures
Analytical Thinking
Staff Discipline
Policy Enforcement

Priority management
Operations Management
Industrial hygiene
Idea Development and Brainstorming
Improvement plan knowledge
Inventory Control
Relationship Building
Waste Reduction
Issue Research
[Equipment] operation
Customer Relations
Problem Resolution
Task Prioritization

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Renovation Supervisor - Exponential Property Group

03.2021 - 10.2023

Night Supervisor - K-t Galvanizing

03.2019 - 02.2021

Delivery Associate/Driver, Warehouse Orders - Elliot Electric Supply

02.2017 - 04.2019

General Manager - Durable Pallets And More

06.2005 - 01.2017

Warehouse Assistant - Penske Logistics

01.2001 - 06.2006

Shipping and Receiving Yard Lead - K-t Glvanizing

05.1999 - 04.2003

University of Phoenix - , Bs in Phsycology

Dallas Institute of Funeral Service - Associate of Applied Science, Funeral Directing And Embalming

Vihiga High - High School Diploma,