Robert Murphy
Lockport,NY
Summary
Versatile Leader experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
24
24
years of professional experience
Work History
Regional Manager
Concierge Dental Group
10.2023 - Current
- Responsible for production/collection KPI metrics and overall success of 8 offices in Western New York, achieving consistent growth and profitability
- Provide mentorship and coaching to 8 practice managers, fostering their professional development and improving office performance
- Actively promote and cultivate positive company culture, driving engagement and motivation among staff of 100 team members
- Develop and implement comprehensive training SOP's to enhance operational efficiency and ensure adherence to company standards
Practice Administrator
Wheatfield Family Dentistry
11.2017 - 10.2023
- Spearheaded development and execution of strategic marketing plan and campaigns, resulting in increased patient acquisition and revenue growth
- Demonstrated strong sales acumen by successfully closing high-value treatment plans ranging from $15,000-$75,000, fostering patient trust and satisfaction
- Acted as liaison between dentists and patients, ensuring clear communication and understanding of treatment plans, leading to higher acceptance rates
- Managed third-party financing options and payment plans
- Oversaw insurance verification and billing process
- Provided comprehensive training to new front desk staff, leading to smooth onboarding process and consistent service delivery.
Membership Sales Manager
Discover Fitness
08.2014 - 11.2017
- Led B2B membership sales coordination efforts, establishing strategic partnerships and driving revenue growth
- Managed team of sales and fitness staff.
Certified Personal Fitness Trainer
RM, CPT
08.2010 - 07.2014
- Designed and implemented personalized fitness programs for over 25 Soldiers, focusing on functional training to optimize Soldier performance and fitness levels.
Military Intelligence Operations Center Manager
United States Army
06.2006 - 08.2010
- Orchestrated deployment logistics of over 180 Soldiers across multiple hostile operational areas, ensuring timely and efficient execution of missions
- Served as Career Development Advisor, assisting Soldiers in their transition back to civilian workforce, providing guidance and resources for successful integration
- Played key role in establishing and managing distribution center in South Korea, overseeing handling and accountability of over $7,500,000 worth of sensitive government equipment.
Executive Team Leader- Logistics
Target Corporation
02.2004 - 03.2006
- Managed sales, customer service, and logistics/warehouse/receiving staff of over 300 employees
- Successfully recruited, hired, trained, and evaluated diverse workforce, optimizing team performance and productivity.
Operations Manager
Tops Markets
03.2000 - 02.2004
- Managed staff of 150 employees; oversaw daily/weekly food orders and inventory levels
- Started as Service Operations Manager, promoted to Non-Perishable Ops Manager and Perishable Operations Manager.
Education
Bachelor of Science in Business Management -
Park University
Parkville, MO06.2012
Skills
- Operational management
- Staff Recruiting
- Onboarding and Orientation
- Administration and Reporting
- Staff Training
- Performance Evaluations
- Profitability Optimization
- Patient Relations
- Practice Management
- Sales Presentations
Timeline
Regional Manager
Concierge Dental Group
10.2023 - Current
Practice Administrator
Wheatfield Family Dentistry
11.2017 - 10.2023
Membership Sales Manager
Discover Fitness
08.2014 - 11.2017
Certified Personal Fitness Trainer
RM, CPT
08.2010 - 07.2014
Military Intelligence Operations Center Manager
United States Army
06.2006 - 08.2010
Executive Team Leader- Logistics
Target Corporation
02.2004 - 03.2006
Operations Manager
Tops Markets
03.2000 - 02.2004
Bachelor of Science in Business Management -
Park University
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