Robert Murray
NEW YORK,NY
Summary
Dedicated and results-driven professional with ten years of experience in customer-facing roles. Proven expertise in customer success, service, and sales, coupled with a strong understanding of technology. Exceptional communication and interpersonal skills, consistently fostering positive relationships with clients. Adept at problem resolution, team collaboration, and strategic thinking. Eager to leverage a decade of experience to contribute to Live Nation's Client Services team.
Overview
6
6
years of professional experience
Work History
Catering Server
Little Gem Catering
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lead Server/Catering Associate
Nami Nori
08.2021 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assessed and addressed customer needs, prioritizing tasks during peak hours.
- Utilized suggestive selling techniques to enhance customer experience
Casting Assistant
Binder Casting
05.2022 - 03.2023
- Orchestrated audition schedules, managed callbacks, and ensured the efficiency of casting sessions.
- Developed strong relationships with actors, agents, and industry professionals.
- Maintained order and efficiency in the casting process.
Lead Server
Boqueria
12.2017 - 08.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Arts - Public Engagement
The New School
New York, NY12.2022
Skills
- Customer Success and Service
- Relationship Building
- Problem Resolution
- Team Collaboration
- Strategic Thinking
- Time Management
- Verbal and Written Communication
- Administrative Duties
- Proficient in Microsoft Office suite
Timeline
Catering Server
Little Gem Catering
02.2023 - Current
Casting Assistant
Binder Casting
05.2022 - 03.2023
Lead Server/Catering Associate
Nami Nori
08.2021 - Current
Lead Server
Boqueria
12.2017 - 08.2020
Bachelor of Arts - Public Engagement
The New School
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