Robert Murry
Starbucks
Allen Park,MI
10
years of professional experience
Dedicated Shift Manager with proven skills in customer service, employee training, and cash handling. Committed to fostering a positive work environment and ensuring operational efficiency.
Work History
Shift Manager
11 Months- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on operational procedures and customer service standards.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Monitored cash handling procedures for accuracy and accountability during shifts.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Team Lead
7 Years 2 Months- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced team performance by implementing effective training strategies and methods.
- Trained other employees in customer service, food safety, and performance requirements.
Cashier
1 Year 9 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections, enhancing shopping experience.
- Maintained clean and organized checkout area to ensure smooth operations.
- Trained new cashiers on register operation and customer service best practices.
Education
High School Diploma
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Opening and closing procedures
Delegating work
Handling customer complaints
Inventory control
Timeline
Shift Manager
Starbucks
09.2025 - CurrentRead More
Team Lead
Panera Bread
07.2018 - 09.2025Read More
Cashier
Kmart, Sears Holding
10.2016 - 07.2018Read More
Dearborn High School
High School Diploma
Read More