Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Muston

Lafayette,IN

Summary

Visionary owner/operator with several years of experience leading and growing businesses. Proven leader with expertise in driving company vision, directing operations, and managing employees. Successful at building strong businesses from the ground up by devising effective marketing strategies, leading sales efforts, and taking decisive actions.

Overview

38
38
years of professional experience

Work History

Owner/Operator

ProTech Carpet Care
Lafayette, IN
06.1986 - Current
  • Applied chemical solutions to treat soiled areas.
  • Identified potential problems before they arose through regular inspections of equipment and facilities.
  • Maintained detailed records of jobs performed in order to ensure quality control standards were met.
  • Kept track of inventory levels for supplies and chemicals used during cleaning process.
  • Cleaned upholstered furniture pieces including couches, chairs, ottomans.
  • Conducted pre-treatment spot cleaning of carpets and upholstery.
  • Ensured customer satisfaction by providing excellent service.
  • Trained new employees on proper use of company's products and services according to established guidelines.
  • Utilized hand tools such as scrapers, needles, and brushes to remove spots from carpeting.
  • Provided preventative treatments such as Scotchgard protection or deodorizing services.
  • Moved furniture in order to gain access to all areas of the carpet for cleaning.
  • Operated steam cleaners to sanitize hard surfaces like tile floors or countertops.
  • Ensured clear customer understanding of pricing estimates and kept them informed with regular job progress updates.
  • Ran hot water extraction equipment to deep clean carpets.
  • Educated customers on proper care of their carpets after treatment was completed.
  • Inspected carpets and fabrics for damage, stains, and other contaminants.
  • Used scrubbing machines with brushes to remove dirt from carpets.
  • Completed cleaning projects per day, with excellent survey ratings and multiple repeat customers.
  • Maintained cleaning machines and tools and verified excellent condition before using at customer site.
  • Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
  • Explained cleaning process to residential customers upon arrival at home and answered questions.
  • Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Mixed water and detergents or acids to prepare cleaning solutions.

Education

Accounting And Business Management

LaSalle Extension University
Chicago, IL
01-1979

Skills

  • Budget Development
  • Operations Management
  • Mechanical recoveries
  • Personnel Management
  • Operations Oversight
  • Operational Reporting
  • Financial Planning
  • Marketing Strategy Development
  • Human Resources oversight
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Staffing
  • Human Resource Management
  • Financial Analysis
  • Payroll Processing
  • Performance Analysis
  • Strategic Planning

Timeline

Owner/Operator

ProTech Carpet Care
06.1986 - Current

Accounting And Business Management

LaSalle Extension University

Similar Profiles

CREATE PROFILE
Robert Muston