Robert Napier
Keystone Heights
Summary
Accomplished Senior Service Manager with over 30 years of experience in enhancing property performance through preventive maintenance, controlling budgets, and compliance. Skilled in leading teams and training, reducing downtime, and implementing efficient processes that drive operational success.
Results-driven Senior Service Manager with expertise in preventive maintenance, OSHA compliance, training, turn key and facilities management. Proven ability to streamline operations and enhance team performance through effective communication and training. Multisite Service Manager responsible for 1000 units communities and scheduling employee's, contractors, and making sure to stay in expense and capital budgets
Experienced with managing large-scale service operations and optimizing team performance. Utilizes strategic planning and problem-solving skills to enhance service quality and client satisfaction. Track record of fostering collaborative team environments and delivering consistent, reliable results.
Overview
25
25
years of professional experience
Work History
Senior Service Manager
MAA
Jacksonville, FL
06.2001 - Current
- Manged daily maintenance operations, ensuring compliance with safety regulations and quality standards.
- Developed and implemented preventive maintenance schedules to enhance property performance.
- Coordinated vendor services for specialized repairs, maximizing efficiency and minimizing downtime.
- Led emergency response efforts, effectively managing crisis situations to ensure resident safety.
- Managed 10 employees and scheduled shifts.
- Managed inventories of all parts and tools to ensure the availability of necessary resources for timely repairs. With in my operating budget.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Analyzed and identified equipment failure root causes and correction actions.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Led service teams to enhance customer satisfaction and resolve complex service issues.
- Developed and implemented strategic service improvement initiatives to increase operational efficiency.
Education
High School Diploma -
Country Day High School
Hollywood, SCSkills
- Preventive Maintenance
- Roofing repairs
- Facilities maintenance
- Maintenance recordkeeping
- HVAC systems
- Inventory monitoring
- Welding techniques
- Hydraulic system
- Electrical troubleshooting
- Electrical systems
- Dependable and consistent
- Mechanical diagnostics
Timeline
Senior Service Manager
MAA
06.2001 - Current
High School Diploma -
Country Day High School