Robert Napolitano
Rego park
Summary
Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Supervisor Gas Meter Operations and Compliance
National Grid /KEYSPAN Energy Delivery
04.2023 - Current
- Supervise staff performance, addressing absenteeism, discipline, and work standards to maintain efficient operations
- Ensure public and personnel safety by adhering to National Grid’s safety policies and procedures
- Act as the primary contact for internal stakeholders and external agencies, providing support and ensuring service level agreements are met
- Oversee the installation, testing, repair, and maintenance of gas meters and associated electronic instruments
- Supervise the inspection, acceptance, and standardization testing of gas meters and related electronic equipment
- Maintain thorough knowledge of high- and low-pressure gas systems and natural gas properties
- Plan, direct, and prioritize in-house resources to ensure efficient work completion in compliance with policies and processes
- Develop and maintain effective relationships with gas operations, customer metering services, and engineering departments to support and coordinate work dependencies
- Manage business, vendor, and consultant contracts, ensuring all parties are informed of changes to contracts, schedules, and decisions
Instrument Tech/ Senior Meter Mechanic
National Grid /KEYSPAN Energy Delivery
09.2019 - 04.2023
- Programmed and installed electronic volume correctors on new meter sets
- Inspected and maintained electronic volume correctors for PSC compliance
- Installed and troubleshot customer demarcation boxes
- Conducted fixed factor inspections of gas meters for PSC compliance
- Inspected and maintained refurbished gas meters in the meter shop
- Leak tested and repaired gas meters in the meter shop
- Assisted management with department operations as needed
- Strived to meet customer satisfaction goals with both internal and external customers
Dispatcher NYC Dispatch and Scheduling
National Grid /KEYSPAN Energy Delivery
02.2014 - 09.2019
- Created and classified leaks based on customer service alerts and Signal 4 sheets
- Dispatched street crews to emergency gas leaks
- Ordered work permits for emergency gas leak repair
- Dispatched emergency gas leaks and stayed ahead of daily leak response goals
- Assisted customer service technicians with service and customer information
- Maintained daily contact with the New York City Fire Department
- Strived to meet customer satisfaction goals with both internal and external customers
Inspector A (Emergency Water and Sewer, Encroachments)
National Grid /KEYSPAN Energy Delivery
09.2012 - 02.2014
- Inspected and monitored emergency water and sewer contractors during the replacement of sewer and water mains
- Read company prints and took measurements to protect company mains and services
- Marked out locations of company infrastructure during planned work
- Communicated with New York City D.E.P
- Foreman regarding cost issues during extended projects
- Laid out proposed main replacement during the one-to-one/undermine process
- Worked closely and communicated with the National Grid Engineering team during infrastructure replacement
Inspector B (Local Law30)
National Grid /KEYSPAN Energy Delivery
05.2008 - 09.2012
- Scheduled appointments and established positive relationships with all customers
- Verified service record information for internal Local Law 30 crews
- Inspected and monitored Hallen Construction for the installation of curb valves for Local Law 30
- Read company prints and took measurements to update company records
- Met customer satisfaction goals
Operator B / C Trainee NYC Construction (BPI)
National Grid /KEYSPAN Energy Delivery
06.2004 - 05.2008
- Worked with the A mechanic personnel member during high- and low-pressure connections on major projects
- Installed large diameter steel gas mains
- Assisted with the installation of plastic gas mains, including the use of electrofusion devices
- Assisted in the disconnection and reconnection of gas services
- Broke and dug holes for the installation and removal of gas mains and services
- Sheeted excavations according to OSHA regulations
- Installed mechanical and hydraulic couplings
- Backfilled all excavations, including the use of dirt compaction devices
Field Service Apprentice/Meter Reader
National Grid /KEYSPAN Energy Delivery
12.2000 - 06.2004
- Removed and installed gas meters
- Relit all gas appliances
- Assisted with emergency gas leak investigations
- Accurately recorded gas meter readings for billing purposes
- Met customer satisfaction goals
Collection Supervisor
Northern Leasing Systems
12.1996 - 08.2000
- Efficiently supervised collection staff and automated call distribution staff in a high-volume call center
- Developed relationships with 350 to 500 clients on a weekly basis in a rapidly growing company
- Successfully resolved disputes between clients and Independent Sales Organizations to further business relationship
- Delegated weekly work assignments and goals to collection teams for generating revenue
- Routinely prepared daily collection reports tracking productivity and accounts cured to monitor company's recovery of delinquent leases
- Facilitated training, education, and development of employees with regards to company policy, procedures and risk awareness
Education
John Jay College of Criminal Justice
New York, NYSkills
- Team leadership
- Time management abilities
- Task prioritization
- Reliability
- Organizational skills
- Staff management
- Customer service
- Training and mentoring
Accomplishments
- ILR School for Performance Management in a Union Environment
- Wolverton Employee Relations and Union Training
- Member of the NYS gas measurement committee
- Cornell University training course 'Supervising and Managing People'
- Interview training seminar at the American Management Association
- Assertiveness Skills for Managers and Supervisors
- Crystal Report Training
Timeline
Supervisor Gas Meter Operations and Compliance
National Grid /KEYSPAN Energy Delivery
04.2023 - Current
Instrument Tech/ Senior Meter Mechanic
National Grid /KEYSPAN Energy Delivery
09.2019 - 04.2023
Dispatcher NYC Dispatch and Scheduling
National Grid /KEYSPAN Energy Delivery
02.2014 - 09.2019
Inspector A (Emergency Water and Sewer, Encroachments)
National Grid /KEYSPAN Energy Delivery
09.2012 - 02.2014
Inspector B (Local Law30)
National Grid /KEYSPAN Energy Delivery
05.2008 - 09.2012
Operator B / C Trainee NYC Construction (BPI)
National Grid /KEYSPAN Energy Delivery
06.2004 - 05.2008
Field Service Apprentice/Meter Reader
National Grid /KEYSPAN Energy Delivery
12.2000 - 06.2004
Collection Supervisor
Northern Leasing Systems
12.1996 - 08.2000
John Jay College of Criminal Justice
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