Richard McDaniel
Longview,TX
Summary
Accomplished Operations Supervisor with a proven track record at AEP/SWEPCO, enhancing team productivity and customer satisfaction through expert operations management and staff supervision. Skilled in engineering and mentoring, I significantly reduced employee turnover and streamlined project delivery, demonstrating exceptional leadership and multitasking abilities. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Meter Revenue Operations Supervisor
AEP/ SWEPCO
08.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Analyzed department metrics and performance and reported findings to management.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Tracked company equipment, tools and technology to manage inventory.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Negotiated with distributors to find quality products and best prices.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for 10 employees.
Distribution Powerline Design Engineer Technicinan
AEP/ SWEPCO
08.2020 - 08.2023
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
- Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
- Developed innovative solutions to complex design challenges, resulting in more effective and reliable products.
- Drafted documentation detailing design requirements and technical specifications.
- Collaborated with cross-functional teams to ensure seamless integration of engineering designs into final products.
- Developed product designs with consideration for potential corrosion and wear.
- Mentored junior engineers, providing guidance and support throughout their professional development.
- Conducted engineering studies on design for products, associated and subsystems components and structures.
- Used DDS(Distribution Design Studio) to meet design specifications for functional prototypes.
Electric Distribution Dispatcher and Operator
AEP/ SWEPCO
11.2018 - 08.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with Line personnel to coordinate timely power construction and restoration.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Directed dispatching, routing, and tracking of 100+ field employees.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Electric Distribution Lineman
AEP/ SWEPCO
05.2006 - 11.2018
- Worked at all levels of Line work including Lead Lineman, Crew Foreman(Senior Lineman), and Troubleman/ Servicer.
- Performed maintenance and reconducting work in varied weather conditions.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Worked on both dead and energized lines.
- Removed old poles and hardware and replaced with new equipment.
- Trained new team members in proper procedures, fostering a safe and efficient work environment.
- Participated in ongoing training programs to stay current on industry trends and best practices.
- Followed all safety protocols and regulations while working at height and with live electricity.
- Enhanced system reliability through efficient diagnosis and repair of electrical faults.
- Inspected power lines and poles for signs of damage or wear, interference, and degradation, and reported findings to supervisor.
Electric Distribution and Transmission Lineman
RECC(Rusk Count Electric Cooperative)
06.2005 - 05.2006
- Performed maintenance and reconducting work in varied weather conditions.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Worked on both dead and energized lines.
- Removed old poles and hardware and replaced with new equipment.
Electric Distribution Lineman
MEPA(Magnolia Electric Power Association)
09.1998 - 05.2005
- Performed maintenance and reconducting work in varied weather conditions.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Worked on both dead and energized lines.
- Removed old poles and hardware and replaced with new equipment.
Education
Journeyman Lineman Apprenticeship - Electric Distribution Power Lineman
U.S. Department of Labor Bureau of Apprenticeship
Tulsa, OK12.2006
Electrical Lineman Course 1-3 - Electric Distribution Services
Southwest Mississippi Community College
Summit, MS05.2003
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Employee Development
- Customer Relations
- Team Training
- Warehouse Operations
- Logistics Oversight
- Inventory Coordination
- Cycle counting
- Delegation
- Scheduling Coordination
- Project Management
- Budget Administration
- Engineering
- Multitasking and Organization
- Team Leadership
- Employee Supervision
- Decision-Making
- Data Entry
- Goal Setting
- Microsoft Office
- Coaching and Mentoring
Timeline
Meter Revenue Operations Supervisor
AEP/ SWEPCO
08.2023 - Current
Distribution Powerline Design Engineer Technicinan
AEP/ SWEPCO
08.2020 - 08.2023
Electric Distribution Dispatcher and Operator
AEP/ SWEPCO
11.2018 - 08.2020
Electric Distribution Lineman
AEP/ SWEPCO
05.2006 - 11.2018
Electric Distribution and Transmission Lineman
RECC(Rusk Count Electric Cooperative)
06.2005 - 05.2006
Electric Distribution Lineman
MEPA(Magnolia Electric Power Association)
09.1998 - 05.2005
Journeyman Lineman Apprenticeship - Electric Distribution Power Lineman
U.S. Department of Labor Bureau of Apprenticeship
Electrical Lineman Course 1-3 - Electric Distribution Services
Southwest Mississippi Community College
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