Robert O. Baxter II
Moncks Corner,SC
Summary
Experienced with network infrastructure management, ensuring optimal performance and security. Utilizes leadership skills to guide teams in resolving complex network issues effectively. Track record of implementing strategic improvements that enhance system reliability and operational efficiency.
Overview
19
19
years of professional experience
Work History
Network Operations Supervisor
Home Telecom
01.2018 - Current
- Responsible for the training and support of the Network Operations Team.
Network Technician
Home Telecom
01.2012 - 01.2018
- Responsible for provisioning, monitoring and repair of Layer 2 and Layer 3 Circuits and Tier II support for the company.
Network and Broadband Technician
Home Telecom
01.2009 - 01.2012
- Responsible for installation and repair of special circuits to include 56k,64k,T1,PRI,DS3.
Control Center Specialist
Home Telecom
01.2006 - 01.2009
- Responsible for dispatch and trouble resolution for Phone, Dial-up, DSL, Cable Modem, FTTP troubles
Education
Various management Certificates -
American Management Association
Moncks Corner, SC01.2021
CCNA - undefined
Training Camp
Orlando, FL01.2012
Basic Electricity - undefined
McCall Thomas Engineering
Orangeburg, SC01.2010
Fujitsu Netsmart 1500 User - undefined
Fujitsu
Dallas, TX01.2009
Calix C7 Hands-On Fundamentals - undefined
Calix
Atlanta, GA01.2009
Arris C4 Administration and Troubleshooting - undefined
Home Telephone
Moncks Corner, SC01.2008
IN100: Installer, Level 1 - undefined
BICSI Headquarters
Tampa, FL01.2004
Telecommunications System Management Course - undefined
Trident Technical College
Charleston, SC01.1997
Field Secure Communications Repair - undefined
Ft. Gordon Army Base
Ft. Gordon, GA01.1991
Architectural CAD - undefined
Pittsburgh Technical Institute
Pittsburgh, PA01.1990
High School Graduate - undefined
Berkeley High School
01.1989
Skills
- Network troubleshooting
- Problem resolution
- Customer support
- Training and mentoring
- Escalation handling
- Team management
- Incident management
- SLA compliance
- Performance analysis
- Disaster recovery
- Service delivery
Timeline
Network Operations Supervisor
Home Telecom
01.2018 - Current
Network Technician
Home Telecom
01.2012 - 01.2018
Network and Broadband Technician
Home Telecom
01.2009 - 01.2012
Control Center Specialist
Home Telecom
01.2006 - 01.2009
CCNA - undefined
Training Camp
Basic Electricity - undefined
McCall Thomas Engineering
Fujitsu Netsmart 1500 User - undefined
Fujitsu
Calix C7 Hands-On Fundamentals - undefined
Calix
Arris C4 Administration and Troubleshooting - undefined
Home Telephone
IN100: Installer, Level 1 - undefined
BICSI Headquarters
Telecommunications System Management Course - undefined
Trident Technical College
Field Secure Communications Repair - undefined
Ft. Gordon Army Base
Architectural CAD - undefined
Pittsburgh Technical Institute
High School Graduate - undefined
Berkeley High School
Various management Certificates -
American Management Association
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