Robert Ortiz
Round Rock,TX
Summary
Dynamic sales professional with extensive experience at Wesco Semiconductor, excelling in customer relations and project oversight. Proven ability to resolve complex issues and enhance customer rapport, while collaborating cross-functionally to drive successful outcomes. Skilled in technical troubleshooting and adept at maintaining operational databases to support strategic decision-making.
Multi-tasking Senior Representative offering more than 25 years' expertise in electrical sales and material alternative solutions. A team-oriented individual thriving on challenges. Promoting a background working for companies in the electrical distribution and manufacturing sector focused on the semiconductor industry.
Overview
27
27
years of professional experience
Work History
Senior Representative - Inside Sales
Wesco Semiconductor
03.2000 - Current
- Managed multiple customers' projects in an effort to deliver time-critical projects for the semiconductor industry.
- Managed an average of $1.5M in monthly sales and worked with team for opportunities to improve billing margin through negotiations with suppliers and managing contract POs with customer.
- Resolved supply chain issues through careful research and follow-up with customers to obtain approval on alternate solutions.
- Regular visits to supplier sites during critical escalations in an effort to assist with problem resolution and provide real-time updates to customer.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handled customer issues and escalations quickly and professionally to restore customer confidence and prevent loss of business.
- Collaborated with customer and supplier on forecasted project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Counter Salesperson
WESCO
01.1999 - 03.2000
- Welcomed customers and offered immediate assistance in line with business policies.
- Documented orders in computer system with general conditions and special customer requirements.
- Answered telephone calls to offer information and promote business products.
Education
High School Diploma -
David Crockett High School
Austin, TXSkills
- Project oversight
- Technical troubleshooting
- Cross-functional team development
- Customer relations
- Customer rapport
- Order problem solving
Timeline
Senior Representative - Inside Sales
Wesco Semiconductor
03.2000 - Current
Counter Salesperson
WESCO
01.1999 - 03.2000
High School Diploma -
David Crockett High School