Robert Osorio
Kyle, Tx
Summary
Results-driven assistant store and warehouse manager with extensive experience in leading operations, training staff, and implementing inventory strategies. Known for fostering teamwork and improving operational efficiency to elevate customer experiences. Trustworthy and dedicated to my job.
Overview
14
14
years of professional experience
Work History
Asst. Store Manager
Academy Sports and Outdoors
San Marcos, TX
03.2009 - 01.2015
- Led daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management strategies to reduce stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising accordingly.
- Oversee daily receiving and deposits to bank.
- Oversee daily delivers of store product.
- Opening and closing of store depend on my shift.
- Helped department managers with hiring and terminations of employees.
- Developed employee schedules to maximize coverage during peak hours.
- Coordinated promotional events, enhancing community engagement and store visibility.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Forklift certified
Asst. Warehouse Manager
Haverty's Furniture
Austin, TX
02.2001 - 02.2009
- Supervised daily warehouse operations, ensuring compliance with safety standards and efficient workflow.
- Coordinated inventory management processes, optimizing stock levels and minimizing discrepancies.
- Led training sessions for new hires on equipment usage and safety protocols, enhancing team competency.
- Fostered a collaborative environment among teams, promoting communication and teamwork between delivery teams.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and customer furniture shipments.
- Collaborated closely with Sales and Customer Service to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
- Conducted research to address shipping errors and customer complaints.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Oversaw our repair and inspection team. To ensure all furniture was delivered in brand new condition.
- Forklift certified.
Education
Bachelor's Degree - Business
The University of Texas At Austin
Austin, TXAssociate of Arts - Commercial Arts
Austin Community College
Austin, TX06-1978
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Store opening and closing
- Hiring and training
- Issue resolution
Timeline
Asst. Store Manager
Academy Sports and Outdoors
03.2009 - 01.2015
Asst. Warehouse Manager
Haverty's Furniture
02.2001 - 02.2009
Bachelor's Degree - Business
The University of Texas At Austin
Associate of Arts - Commercial Arts
Austin Community College