Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Robert Packard

Tarpon Springs,US

Summary

Driven professional with a proven track record at Dunedin Coffee Company, enhancing customer satisfaction and product quality through strategic planning and rigorous quality control. Skilled in team leadership and stress tolerance, adept at resolving conflicts and streamlining operations. Achieved significant improvements in service delivery and operational efficiency, showcasing strong time management and effective communication.

Overview

8
8
years of professional experience

Work History

Manager

Dunedin Coffee Company
02.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Server/ Bartender

Ford's Garage
08.2022 - 02.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Air Traffic Control Specialist

US Navy
06.2016 - 06.2022
  • Enhanced air traffic efficiency by effectively managing and coordinating aircraft movements.
  • Leveraged advanced radar systems and navigational aids to provide accurate aircraft positioning and routing information for pilots.
  • Streamlined operational processes by identifying inefficiencies and recommending appropriate solutions for improvement.
  • Provided timely weather updates to pilots, enabling them to make informed decisions regarding flight paths and safety precautions.
  • Oversaw 237 emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure

Education

Firefighter/ EMT Certification - Firefighter/ EMT

Pasco-Hernando State College
New Port Richey, FL
04.2024

Skills

  • Time Management
  • Team Leadership
  • Strategic Planning
  • Staff Management
  • Effective Communication
  • Memory retention
  • Stress Tolerance
  • Flight planning
  • Information Processing
  • Visual Awareness
  • Safety Protocols

Accomplishments

Navy/ Marine Corp. Accommodation Medal- Nov. 2021

Timeline

Manager

Dunedin Coffee Company
02.2023 - Current

Server/ Bartender

Ford's Garage
08.2022 - 02.2023

Air Traffic Control Specialist

US Navy
06.2016 - 06.2022

Firefighter/ EMT Certification - Firefighter/ EMT

Pasco-Hernando State College

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Robert Packard