Robert Page
Fort Walton Beach,FL
Summary
SUMMARY STATEMENT College educated with 16 years of managerial/supervisory experience working in retail, customer service, and the airline industry. Strives to exceed professional and personal goals. Strong written and verbal communication skills. Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Intelligence Analyst
US Army
Ramadi, Iraq
01.2005 - 11.2005
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Created useful and timely intelligence products to support field operations.
Corrections Officer
Department of Corrections, Santa Rosa Correctional Institute
Milton, FL
09.2022 - 06.2023
- Employment
- My self-motivation, hard work and dedication all contribute to the continuing success of my employer
- Technically competent
- Natural leader and team player
- Personal
- Strong work ethic with a positive approach
- Continuously striving to achieve goals and exceed expectations
- Organized and focused
- Salary- $41,200 per year
- Job Type: 42.5 hours per week, Full-Time
- Care, custody and control of convicted inmates
- Provide meals, escort to showers and day room
- Use necessary force, as needed, for uncompliant inmates
- Familiar with Florida Statutes governing Correction Officer responsibilities.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Authored incident reports for management on violations and discrepancies.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
- Oversaw and maintained custody of approximately 500 inmates in maximum security.
- Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
- Examined incoming and outgoing mail to detect contraband.
- Strengthened emergency response protocols by conducting emergency scenarios and quarterly DART and First Aid and assessing results.
Customer Service Supervisor
Southwest Airlines
Oakland, CA And Destin, FL
06.2011 - 08.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Operations Agent
Oakland Int’l Airport
Oakland, CA
02.2017 - 04.2021
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Understood FAA, TSA and airport regulations and verified compliance.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
Supervisor
01.2018 - 01.2021
- Did not attend MP school, however, I did work the duties of an MP, including active roles in the Paradise Fire (2019), the BLM riots (2020), and the protection of the California Capitol during the January 2021
- Salary: $400 per drill weekend
- Job, 20 hours per month, : SSG Andrew Martin, (916) 9056-9867
- Deployed to Iraq and provided Counter-Intelligence teams real-time intelligence
- Recruited full-time for the Guard, enlisting highly qualified applicants into the Army National Guard
- Also served in a military police capacity, helping during wildfires in CA and during the BLM riots in July 2020
- Also activated for force protection of CA state capital during inauguration day, January, 2021 swearing in of President Biden
Supervisor
San Francisco Int’l Airport
06.2011 - 02.2017
- Salary: $78,000 per year
- Job Type: 40 hours per week, : Adam Mckee, (850) 353-4630
- Directed the workforce, assigned overtime (as needed), provided timely and accurate employee evaluations, ensure Southwest Airlines flights departed Destin-Fort Walton Beach Airport on-time and safe, dealt with any passenger issues onboard our aircraft or at our facilities
Recruiter
Army National Gaurd
Vallejo, CA
04.2006 - 01.2010
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Education
Bachelor of Science - Criminal Justice
Purdue Global University
01.2022
Skills
- Office Supplies and Inventory
- Business Operations
- Evaluating Security Clearances
- Maintaining Records
Additional Information
- CERTIFICATIONS/ACHIEVEMENTS/CLEARANCES , Secret clearance (US DoD- 2018) Multiple awards won nominated by peers at Southwest Airlines
Timeline
Corrections Officer
Department of Corrections, Santa Rosa Correctional Institute
09.2022 - 06.2023
Supervisor
01.2018 - 01.2021
Operations Agent
Oakland Int’l Airport
02.2017 - 04.2021
Customer Service Supervisor
Southwest Airlines
06.2011 - 08.2022
Supervisor
San Francisco Int’l Airport
06.2011 - 02.2017
Recruiter
Army National Gaurd
04.2006 - 01.2010
Intelligence Analyst
US Army
01.2005 - 11.2005
Bachelor of Science - Criminal Justice
Purdue Global University