Robert J Papanicolas

Developed and maintained relationships with local real estate agents.

• Maintained friendly and professional customer interactions.
• Keep all parties updated with loan milestones as they occur.
• Answer all calls and emails promptly.
• Skilled at working independently and collaboratively in a team environment.

• Boosted customer satisfaction by providing tailored mortgage solutions and exceptional service.
• Maintained a high level of product knowledge, staying current with industry trends and regulations.
• Assisted clients in understanding the mortgage process, addressing concerns, and making informed decisions.

• Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

• Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
• Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Researched and updated industry knowledge on changing legislation and regulations.

• Proven ability to learn quickly and adapt to new situations.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.

• Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.

Concentrated on building realtor relationships, and bring in self sourced business.

• Maintained current loan and pricing information on the online banking website.
• Developed and maintained relationships with local real estate agents.

• Originated, reviewed, processed, closed and administered customer loan proposals.
• Submitted loan applications to the underwriter for verification and recommendations.

• Submitted loan applications to the underwriter for verification and recommendations.
• This was a call center, we were working on maintaining a refinancing the existing portfolio.

• Recommended loan approvals and denials based on customer loan application reviews.
• Developed and maintained relationships with local real estate agents.

• Originated, reviewed, processed, closed and administered customer loan proposals.
• Developed and maintained relationships with local real estate agents.

• Recommended loan approvals and denials based on customer loan application reviews.
• Maintained current loan and pricing information on the online banking website.
• Developed and maintained relationships with local real estate agents.

• My job is centered around responding to our customers needs.
• I respond to service issues and questions about billing and rates.
• I do everything in my power to maintain and expand on merchant relationships.
• Industry knowledge and quick and effective response has given me one of the lowest attrition rates in our company.

• As a partner, I efficiently managed my network of Realtors, Title Companies, and other Real Estate Professionals to run a Mortgage Brokerage.
• Being effective at mobilizing my resources enabled me to successfully train a sales staff of five on how to identify and qualify prospective clients for both residential and commercial mortgages.

• Being organized and productive allowed me to maintain an open line of communication with area Account Executives for major institutions such as Chase, Wells Fargo, and GMAC.
• I learned all aspects of the Mortgage Business while at The Lending Specialists.